Job Role
Customer Care Agent
Salary
From £20,000 - £24,000
Job Type
Full-time Permanent
Location
Central Manchester
The business was set up in 2010, specialising in Financial Services, Lending, Protection & General Insurance, offering a holistic approach to their customers.
The business is directly authorised, has a strong panel of insurers, and great plans for 2025. They are looking for a new protection advisor to join their small team, someone who is self-motivated and professional who does not require man management. Daily/Weekly meetings will take place, and support is always available.
What you’ll be doing:
* Generate suitability reports for newly onboarded clients.
* Contact clients to complete welcome calls, portal activation & anniversary calls.
* Assist with inbound calls to customer service.
* Contact providers where required.
* Administration duties (inbound post).
Your responsibilities will include:
* Always delivering the highest level of customer service.
* Ensuring all actions and communications are clearly noted on the system.
* Managing your time effectively is key.
* Ensuring that FCA and internal regulatory standards for advice provision are met.
What they’re looking for:
* 2 years’ experience in Financial Services.
* A great communicator with a professional telephone manner.
* A highly motivated individual with a drive to deliver outstanding customer outcomes.
* The ability to build great rapport with clients through a consultative approach.
What they’ll do for you:
* Provide full training and support for the role to ensure you have the knowledge and tools to achieve.
* Ensure you are kept up to date with any product or regulatory changes.
* Continue to develop your skills.
* Invest in you to help further your career in the sector (CII qualifications, CMAP, etc.).
Working Hours:
Monday – Thursday 09:30 – 18:30
Friday 09:30 – 15:00
What else is on offer?
* 22 days annual holiday allowance (+ bank holidays).
* Your birthday off (paid for, after completing 12 months service).
* Company pays for qualifications within Financial Services Industry (R01 & R05).
* Monthly, quarterly team events.
Apply today to start your next career move! It will be a one-stage interview at the office in Manchester.
Job Types: Full-time, Permanent
Pay: £21,000.00-£24,000.00 per year
Additional Pay:
* Performance bonus
Benefits:
* Canteen
* Company events
* Company pension
* Discounted or free food
* Transport links
Schedule:
* Monday to Friday
* No weekends
Experience:
* Customer service: 2 years (required)
Work Location: In person
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