Personal Care and Clinical Duties Demonstrates care and compassion to patients, carers and relatives to help ensure high quality person-centred patient care is delivered at all times. Provide support to the RHP and, where appropriate, other members of the Clinical Team as required. To co-operate with and maintain good relationships with team colleagues and staff in other disciplines that are attending and treating clients to maximise patient care. To support new starters within the clinical environment Maintain good relationships and an empathic approach to the patients' family, relatives and carers and refer them to an RHP for any questions they may have on the patients' condition, or for any suggestions or complaints that they wish to raise. Undertake care as delegated by the RHP and adhering to the Trust's policies and procedures to promote the patients' health, safety and wellbeing. Report changes or concerns to the patients' condition to the RHP. Have knowledge and skills to support infant feeding, both breast feeding and formula feeding in line with BFI standards and Trust policy. Able to support infant feeding in the community setting and signpost to resources/other agencies when appropriate. To assist in the teaching and demonstrating of basic parenting skills on a one-to-one basis. To assist patients in the care of the newborn baby, including addressing the physical and nutritional needs. Actively contribute to supporting patients and their families in specialist issues such as crisis support and accessing help for the wider family. To act within NUH and Local Safeguarding Boards Child Protection procedures. To report child protection concerns immediately to the appropriate person/agency and support any child protection plans in collaboration with other health and social care professionals. Communicates/liaises with members of the multi-disciplinary team to ensure high standards of patient care. Assist midwives in the assessment, planning, implementation and evaluation of care. To maintain patient confidentiality at all times and follow information governance policies and procedures. Personal Development and Learning To participate in personal career development plan. Undertake the Maternity Support Worker Framework competencies as outlined in the MSW skills passport relevant to area of work. Completed and signed off National Care Certificate and competency requirements. Maintain skills and develop personal growth through training and education at Level 3 or equivalent experience. To keep up to date with mandatory training and study days to maintain competence in role. Policies, Procedures and Standards To maintain patient confidentiality at all times and follow information governance policies and procedures. They will comply with all relevant legislation, Caldicott Guidelines and local policies regarding confidentiality and access to medical records. Support key aspects of housekeeping and stock control, contributing to the smooth running of the department. Equipment, Systems and Machinery The post holder is expected to demonstrate and act on the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees. Decision Making and Judgements The post holder is responsible to the team lead or deputy team lead for clinical guidance and professional management, work review and formal appraisal of performance. The MSW is responsible and accountable for the planning and delivery of their workload/delegated tasks from the Registered Healthcare Professional. The MSW should work within their scope of practice and highlight any concerns should they arise. Communication and Relationships The post holder will communicate on a regular basis with the patient, their relatives and the multidisciplinary team involved with the provision of care in a caring, compassionate and professional manner. Physical Skills & Demands The post holder will be provided with training in the use of range of equipment and be able to demonstrate manual dexterity in the following areas: Keyboard skills, IT equipment, Mobile Devices (Eg Smart Phones, Tablets, Laptops) Preparation of and management of the healthcare environment & equipment used. Mental Demands The post holder will on an ongoing basis perform the following mental demands during each shift when prioritising patient care/workload in a busy environment: Concentration required when carrying out patient care tasks and clinical care procedures, observing and supervising patient behaviours. Emotional Demands The post holder will encounter a variety of emotional demanding tasks, such as: Distressing or emotional circumstances, Care of patients with chronic illnesses, terminally ill, deaths and patients presenting with challenging behavior. Working Conditions Exposure to body fluids, e.g. urine samples or lochia. Exposure to aggression e.g. verbal/physical. Challenges and Difficulties Some of the challenges you may face whilst completing your job role include: Managing competing demands on time. Ensuring patient safety at all times. Communicating with and supporting distressed/anxious/worried patients/relatives.