Job Purpose:
The role holder will be responsible for day-to-day accounts queries, co-ordinating, negotiating, and authorising supplier payments and negotiating payment reductions when necessary. Working closely with other members in Payment Operations team, the role holder will play a vital role in meeting the agreed SLAs and ensuring we provide effective communication and positive service experience to both the Movex Supplier and Dealer networks.
Key Accountabilities:
• Address incoming accounts queries from dealers and suppliers, including refund requests, requests for remittances, copy invoices etc.
• Co-ordinate and negotiate between supplier and customer to reach agreements on disputed payments whilst maintaining positive working relationships with all involved parties.
• Take personal responsibility for putting the supplier / customer first and providing a relentless and excellent customer service and experience.
• To work within strict deadlines in what is a thriving, fast paced environment.
• Communicate effectively with the Payment Operations Manager and escalate any unresolved issues when necessary.
• To liaise and provide support to the finance department and provide cover as and when necessary.
• Co-ordinate and produce outstanding payment statements for Suppliers.
• Co-ordinate and produce payment reconciliation statements for Suppliers.
• Ensure effective management of department customer complaints and customer dissatisfaction, ensuring appropriate recording and resolution of supplier complaints.
• Identify new ways of working to support the business in working cross functionally.
• Provide additional support as required from your line manager for project work or operational support.
Decision Making:
• Ensure Supplier Proof of Collection and Delivery sheets are checked and correctly authorised for payment within agreed SLA.
• Review of abort/additional payment request and providing the decision on whether this is chargeable
• Manage case-by-case challenges when payments cannot be made
• Working methodically and proactively to manage workload, ensuring minimum delay in processing payments, taking accountability to clear the daily payment run tasks.
Skills & Experience Required:
• Excellent communication and customer service skills
• Exceptional attention to detail and solid organisational skills
• Strong negotiation skills
• Strong I.T skills (particularly MS Excel)
• Ability to establish priorities and work independently when required
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.
We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.
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