Application Deadline: 10 April 2025
Department: Commercial
Location: Liverpool Central Station
Compensation: £39,476 - £39,479 / year
Description
A fantastic opportunity has arisen to join the Revenue Protection Department as a Revenue Protection Officer.
As a Revenue Protection Officer, you will be working with the public daily in a demanding but rewarding environment. You will play a pivotal role in the minimisation of fare evasion and revenue loss by ensuring passengers have the correct tickets and passes, along with the issuance of penalty fares where and when required.
The Revenue Protection Department places great importance on the company's four core values, and you will be expected to consistently show understanding and demonstration of these within the role at all times. You will need to maintain the optimum levels of both professionalism and excellent customer service.
As a Revenue Protection Officer you will work closely with British Transport Police, Carlisle Security and any other relevant parties to ensure a safe environment at all times for the general public, customers and members of staff alike. You will also need to be prepared to attend court in relation to incidents of fraudulent travel, as and when required to do so.
You will also play a key role in major events and network disruption ensuring that the customer is receiving the very best service that Merseyrail has to offer.
Therefore, based on these fundamental elements of the job role, we are looking for a person with the following characteristics:
* Possesses excellent communication and interpersonal skills, along with thriving on challenge and diversity.
* Confidence and self-assurance, in order to remain calm at all times when faced with difficult situations.
* Basic numeracy, literacy and IT skills, due to the necessity to complete and submit a variety of statements and reports, including reporting of facts and figures to be submitted in a court of law.
Do you have what it takes to become a Revenue Protection Officer? If you possess the above attributes, and would like to become part of the team, then don't delay and apply now.
For further information about the post please contact Aaron Doyle, Revenue Protection Manager: adoyle@merseyrail.org
As an equal opportunities employer, Merseyrail particularly welcomes applications from Black, Asian, Minority, Ethnic (BAME) backgrounds as they are currently underrepresented. All appointments will be made on merit of skill and experience relative to the role.
Important: Merseyrail reserves the right to close the advert before the published closing date if high volumes of applications are received. In this situation partially completed applications will not be progressed forward or given extra time to complete.
Key Responsibilities
* Managing conflict situations to a safe resolution
* Maintaining a fair but firm approach to incidents of ticketless travel
* Ensuring customers feel valued at all times, particularly throughout train service disruption or events
* Minimising the opportunity for passengers to travel without a valid ticket or pass
* Issuance of enforcement notices upon discovering incidents of ticketless travel
* Maintaining a professional appearance and attitude at all times
* Effectively communicating with customers, providing 'real time' information when necessary
* Expected to self-manage when unsupervised
* Ensuring a duty of care is given to all customers, colleagues and self at all times whilst carrying out daily duties
* Spending long periods of time standing/walking
Skills, Knowledge and Expertise
* Good general standard of education, to G.C.S.E. level.
* Experience of dealing with challenging and confrontational situations.
* Experience of working in a regulated environment where the application of rules, regulations or legislation is evidenced.
* Evidence of a customer focused attitude and pleasant customer approach.
* Evidence of working as part of a team and on own initiative.
* Good communication skills, both written and oral.
* Experience of shift-working, including Sundays.
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