Job summary We are looking for a Deputy Practice Manager to work full time, Monday to Friday at The Centre Surgery in Hinckley. Description of the Role To support the Practice Manager with all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance in a safe and effective working environment. Through innovative ways of working, motivate the team in promoting Equality Diversity and Inclusion, Health, Environment and Fire safety, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and work in collaboration with the team to ensure the practice complies with CQC regulations. Main duties of the job Primary key responsibilities The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. About us Benefits: Company pension Free parking On-site parking Sick pay The Centre Surgery is one of three GP Surgeries situated on Hill Street in the historic town of Hinckley. We are based on the upper level of the Hinckley Health Centre and provide care for over 5000 patients. The Centre Surgery is part of a Federation which is called Hinckley & Bosworth Medical Alliance, who provide support for all local practices within the Hinckley & Bosworth area. Benefits: Company pension Free parking On-site parking Sick pay Date posted 05 March 2025 Pay scheme Other Salary Depending on experience £25,000.00-£30,000.00 per year, depending on experience Contract Permanent Working pattern Full-time Reference number B0055-25-0010 Job locations The Centre Surgery 29 Hill Street Hinckley Leicestershire LE10 1DS Job description Job responsibilities To support the Practice Manager with all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance in a safe and effective working environment. Through innovative ways of working, motivate the team in promoting Equality Diversity and Inclusion, Health, Environment and Fire safety, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and work in collaboration with the team to ensure the practice complies with CQC regulations. Primary key responsibilities The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Assistant Practice Manager is responsible for Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times Providing key performance information as requested Undertaking tasks as directed by the Practice Manager in areas of change management and continuous improvement In conjunction with the Practice Manager, setting and monitoring performance targets, identifying areas for improvement to enhance patient services Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators and guiding the team to reach QOF targets. Implementing systems to ensure compliance with CQC regulations and standards Leading the management of complaints, patient feedback, significant events and learning events. Evaluating, organising and overseeing the staff induction programme Implementing and embedding an effective staff appraisal process Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues Actively encouraging and promoting the use of patient online services Updating and acting as the focal point of contact for the practice website, social media sites, practice information leaflets and health education material Reviewing and updating clinical templates ensuring they relate to current practice Running clinical searches and submitting enhanced service claims via CQRS, CQRS Local and the Federation claims process on a monthly and quarterly basis. Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc. Ensuring the staff implement the practice wide approach to the management of all patient services matters Lead the management of the Patient Participation Group Coordinating the practice diary, ensuring meetings are scheduled appropriately Coordinating internal and external meeting arrangements, preparing agendas and producing minutes for meetings Effective monitoring of the Friends and Families Test Secondary responsibilities In addition to the primary responsibilities, the Assistant Practice Manager may be requested to: Deputise for the Practice Manager Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required Monitor and disseminate information on safety alerts and other pertinent information Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas Maintain the significant event database, providing advice to staff and briefing the team at meetings as required Identify trends and devise solutions to reduce risk and repeated occurrences of significant events Develop, implement and embed the practice audit programme (in conjunction with the lead nurse) Support the Practice Manager in the reviewing and updating of practice policies and procedures Support the practice and management team with continuous improvement and change initiatives Person specification Assistant Practice Manager Qualifications Good standard of education with excellent literacy and numeracy skills (Essential) Educated to A-level/equivalent or higher with relevant experience (Desirable) Leadership and/or management qualification (Desirable) AMSPAR qualification (Desirable) Experience Experience of working with the general public (Essential) Experience of working in an NHS or healthcare setting (Essential) Experience of managing multidisciplinary teams (Desirable) Experience of performance management, including appraisal writing, staff development and disciplinary procedures (Desirable) Experience of successfully developing and implementing projects (Desirable) Relevant health and safety experience (Desirable) Skills Ability to recognise opportunities to enhance service delivery (Desirable) Excellent communication skills (written, oral and presenting) (Essential) Strong IT skills (generic) (Essential) Excellent leadership skills (Desirable) Strategic thinker and negotiator (Desirable) Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment (Essential) EMIS/SystmOne/Vision user skills (Desirable) Effective time management (planning and organising) (Essential) Ability to network and build relationships (Essential) Proven problem solving and analytical skills (Desirable) Ability to implement and embed policy and procedure (Essential) Ability to motivate and train staff (Essential) Personal qualities (Essential) Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solution focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive and resilient Ability to drive and deliver change effectively Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Other requirements(Essential) Flexibility to work outside core office hours Disclosure Barring Service (DBS) check Maintain confidentiality at all times Full UK driving licence This may be amended following consultation with the post holder to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation. If you have any questions, please do not hesitate to contact us. Job description Job responsibilities To support the Practice Manager with all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance in a safe and effective working environment. Through innovative ways of working, motivate the team in promoting Equality Diversity and Inclusion, Health, Environment and Fire safety, Quality and Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and work in collaboration with the team to ensure the practice complies with CQC regulations. Primary key responsibilities The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Assistant Practice Manager is responsible for Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times Providing key performance information as requested Undertaking tasks as directed by the Practice Manager in areas of change management and continuous improvement In conjunction with the Practice Manager, setting and monitoring performance targets, identifying areas for improvement to enhance patient services Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators and guiding the team to reach QOF targets. Implementing systems to ensure compliance with CQC regulations and standards Leading the management of complaints, patient feedback, significant events and learning events. Evaluating, organising and overseeing the staff induction programme Implementing and embedding an effective staff appraisal process Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues Actively encouraging and promoting the use of patient online services Updating and acting as the focal point of contact for the practice website, social media sites, practice information leaflets and health education material Reviewing and updating clinical templates ensuring they relate to current practice Running clinical searches and submitting enhanced service claims via CQRS, CQRS Local and the Federation claims process on a monthly and quarterly basis. Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc. Ensuring the staff implement the practice wide approach to the management of all patient services matters Lead the management of the Patient Participation Group Coordinating the practice diary, ensuring meetings are scheduled appropriately Coordinating internal and external meeting arrangements, preparing agendas and producing minutes for meetings Effective monitoring of the Friends and Families Test Secondary responsibilities In addition to the primary responsibilities, the Assistant Practice Manager may be requested to: Deputise for the Practice Manager Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required Monitor and disseminate information on safety alerts and other pertinent information Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas Maintain the significant event database, providing advice to staff and briefing the team at meetings as required Identify trends and devise solutions to reduce risk and repeated occurrences of significant events Develop, implement and embed the practice audit programme (in conjunction with the lead nurse) Support the Practice Manager in the reviewing and updating of practice policies and procedures Support the practice and management team with continuous improvement and change initiatives Person specification Assistant Practice Manager Qualifications Good standard of education with excellent literacy and numeracy skills (Essential) Educated to A-level/equivalent or higher with relevant experience (Desirable) Leadership and/or management qualification (Desirable) AMSPAR qualification (Desirable) Experience Experience of working with the general public (Essential) Experience of working in an NHS or healthcare setting (Essential) Experience of managing multidisciplinary teams (Desirable) Experience of performance management, including appraisal writing, staff development and disciplinary procedures (Desirable) Experience of successfully developing and implementing projects (Desirable) Relevant health and safety experience (Desirable) Skills Ability to recognise opportunities to enhance service delivery (Desirable) Excellent communication skills (written, oral and presenting) (Essential) Strong IT skills (generic) (Essential) Excellent leadership skills (Desirable) Strategic thinker and negotiator (Desirable) Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment (Essential) EMIS/SystmOne/Vision user skills (Desirable) Effective time management (planning and organising) (Essential) Ability to network and build relationships (Essential) Proven problem solving and analytical skills (Desirable) Ability to implement and embed policy and procedure (Essential) Ability to motivate and train staff (Essential) Personal qualities (Essential) Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solution focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive and resilient Ability to drive and deliver change effectively Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Other requirements(Essential) Flexibility to work outside core office hours Disclosure Barring Service (DBS) check Maintain confidentiality at all times Full UK driving licence This may be amended following consultation with the post holder to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation. If you have any questions, please do not hesitate to contact us. Person Specification Qualifications Essential Good standard of education with excellent literacy and numeracy skills (Essential) Desirable Educated to A-level/equivalent or higher with relevant experience (Desirable) Leadership and/or management qualification (Desirable) AMSPAR qualification (Desirable) Person Specification Qualifications Essential Good standard of education with excellent literacy and numeracy skills (Essential) Desirable Educated to A-level/equivalent or higher with relevant experience (Desirable) Leadership and/or management qualification (Desirable) AMSPAR qualification (Desirable) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Hinckley And Bosworth Medical Alliance Ltd Address The Centre Surgery 29 Hill Street Hinckley Leicestershire LE10 1DS Employer's website http://hbma-gpfederation.co.uk/ (Opens in a new tab)