Our client is a dynamic and family-run engineering company based in the Northeast of England, known for their commitment to quality and excellence in the field. They are currently seeking a highly organized and experienced Operations Administrator to join their team. This role will report directly to their seasoned Divisional Manager and will play a crucial part in ensuring the smooth operation of their business.
Responsibilities:
Order Process Management:
1. Oversee the administrative aspects of the order process, including quotes, sales orders, and purchase orders.
2. Ensure accuracy and efficiency in processing orders to meet customer expectations.
3. Collaborate with customers to plan engineering works and coordinating schedules to meet project timelines.
4. Ensure that Engineers have the necessary equipment and resources to execute projects successfully.
Customer Queries:
1. Address and resolve customer queries promptly and professionally, maintaining a high level of customer satisfaction.
Administrative KPIs:
1. Lead the office team in achieving key performance indicators (KPIs) related to administrative tasks and order processing.
2. Provide leadership to the office team, fostering a collaborative and efficient working environment.
3. Mentor and manage team members to ensure optimal performance.
Qualifications and Experience:
1. Previous experience in an engineering role, ideally with a focus on overhead cranes.
2. Proven experience in an operations administrator role, demonstrating strong organizational and multitasking skills.
3. Experience in managing people, with the ability to motivate and lead a team effectively.
Key Skills:
1. Strong organizational and time-management skills.
2. Excellent communication and interpersonal skills.
3. Proficiency in Microsoft Office Suite and other relevant software.
4. Familiarity with engineering processes and terminology.
How to apply:
If you have the relevant experience and skills for this role, our client invites you to submit your CV.
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