Main area: Administration
Grade Band: 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (Working hours will be 8am - 4pm Monday - Friday)
Job ref: 246-ESU6952511
Site: Woodlands, Ipswich Hospital
Town: Ipswich
Salary: £23,615 gross per annum
Salary period: Yearly
Closing: 20/02/2025 23:59
Interview date: 28/02/2025
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles; please indicate in your application if this is something you require.
Job overview
We have an exciting opportunity available for a Ward Clerk, based on our Later Life ward, Willows ward at Woodlands. In this role, you will also offer support to the other acute wards within the unit, and reception. Full training will be given.
The position is a full-time post and an excellent opportunity for someone wanting to begin a career in the NHS. The successful candidate will build experience working in administration in a fast-paced environment with a supportive and friendly team.
Main duties of the job
Successful candidates will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on teamwork.
Duties will include, but not be limited to:
* Data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
* Sorting and distribution of incoming and outgoing mail.
* Call handling, face-to-face liaison with service users, carers and colleagues.
* Monitoring and ordering of stationery and other procurement requests.
* To undertake any other appropriate tasks as requested by the Matron, Clinical Team Lead, or Senior Administrator to meet the needs of the service.
* Previous experience of Trust IT system would be of benefit but not essential as all training will be provided.
* Previous experience of all Microsoft packages is desirable in the successful candidate.
* Some reception cover will be required but full training will be given.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Benefits included with this role are:
* Comprehensive in-house & external training programmes
* Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
* NHS discounts and many more.
Detailed job description and main responsibilities
We are looking for a confident, enthusiastic, conscientious and flexible person with a can-do attitude! If you have good IT and communication skills and thrive on learning new skills in a fast-paced environment then this opportunity could be for you!
We encourage and actively support further training and development for all our admin to help them to grow within their roles and progress within the Trust.
Please see job description and person specification for further information.
Person specification
Experience
* Experience of working in a busy office/reception environment
* Use of Microsoft systems
* Dealing with both internal and external customers
Qualifications
* Knowledge of Trust’s electronic records
Knowledge
* Knowledge of Microsoft packages
* Knowledge of clinical and patient administration systems
EQUAL OPPORTUNITIES
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification). We encourage you to indicate your eligibility through TRAC jobs when applying.
DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.
Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.
The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.
This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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