IT Manager
Based in Hemel Hempstead - 2 days a week in the office
Salary from £55,000 - £65,000
My client based in Hemel Hempstead is looking for a stand-alone IT manager for their large, international business. Part of a much larger IT team based in Europe; you will be the main contact onsite for all UK users.
Duties:
* Ensure that new service provision is complimentary to existing infrastructures and drives process efficiency across the organisation.
* Liaise with a range of potential service providers to ensure the best solutions and prices for Recordati are achieved, in conjunction with the legal team to negotiate contracts.
* Manage and take responsibility for the IT budget.
* Work closely with the providers of IT solutions to ensure SLAs and/or maintenance contracts are in place and adhered to. Take corrective action where service levels are not maintained.
* Manage the implementation of infrastructure changes in a structured manner, minimising the impact on business processes, in agreement with Group ICT.
* Act as the point of escalation for the IT supplier.
* Respond to IT tickets promptly in a professional manner, and follow up appropriately, investigating complex issues with the outsourced IT supplier.
* Work closely with our outsourced IT supplier to provide the best support for our users.
* Liaise with Group ICT about Infrastructure and global services when needed.
* Ensure all new starters are fully equipped on their first day of employment, including set up of laptops, mobile phones, iPads, and other equipment required in the day-to-day functioning of the teams, as well as email addresses and software provision.
Experience sought:
* Previous experience of administration of hardware and software systems.
* Knowledge of cloud-based technologies (especially Microsoft 365).
* Experience with a range of communication IT tools.
* Good supplier management skills and ability to work with 3rd party providers to achieve desired outcomes.
* Recent experience of practical, hands-on problem solving is essential.
* Good knowledge of Microsoft technology (identity and profile, Windows Server).
* Good experience of supporting Windows desktops, MS Office Suite, and Smartphones.
* Understanding of standard network protocols (TCP/IP, DNS, DHCP, etc.).
* Basic network, security, and cyber security knowledge.
* Possess excellent communication skills, both face-to-face and telephone.
Benefits: Flexible working, a 15% bonus, generous pension, and no on-call or out-of-hours support.
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