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United States
Roaming Manager
Stroud
GBP 40,000 - 60,000
Be among the first applicants.
5 days ago
Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - BBQ is happiness!
The Role:
You will be a key player in supporting our restaurants, inspiring our teams to follow your example as a guest led leader. Working alongside the Area Support team and restaurant management teams, finding ways to innovate and deliver an amazing team and guest experience while embodying the 5 stars in everything you do. You will always be a curious and constant learner, proactively seeking opportunities and welcoming feedback to develop and improve your knowledge, performance and skillset.
Team Responsibilities:
* Be an ambassador for our culture and values, always portraying an authentic positive attitude.
* Champion standards and our culture, always setting the example.
* Ensure excellent communication skills to aid cohesive working relationships of the wider teams.
* Enjoy meeting new people and confidently manage new teams daily.
* Be adaptable to facilitate the strengths and weaknesses of all restaurant teams.
* Be open to giving and receiving feedback from all team members.
* Learn new skills from different managers and help other management teams grow stronger.
* Build authentic relationships with all restaurant team members both FOH and BOH.
Guest Responsibilities:
* Act as a role model for the team, ensuring decisions adhere to our focus on true Southern Hospitality.
* Work with the Area team to ensure our restaurants are inviting and friendly environments for our guests.
* Regularly review guest feedback to ensure we are constantly improving our service and guest journey.
* Look for ways to elevate our service to give guests a better experience.
Restaurant Responsibilities:
* Run great shifts and adapt your style to each restaurant.
* Visit each restaurant regularly, providing feedback and support to the Management & Area Manager.
* Support achieving the restaurant and General Manager's specific focuses, including restaurants in other areas/regions.
* Provide invaluable support for new restaurant openings.
* Understand each restaurant's unique team levels and support financial control of the business.
* Strive for in-depth knowledge of each restaurant's operations, health and safety, and culture.
* Treat every restaurant as if it were your own, showing true passion and ownership.
How We Will Thank You for Being a Hickory’s Roaming Manager:
* A generous package of up to £37,000 per year including Tip Jar!
* 25% discount for you and 5 friends at all of our restaurants, increasing to 50% discount for loyal service.
* Be part of the No.1 business in the 'Top 100 Best Companies to work for in the UK 2022'.
* Birthday reward - A meal on us for you and your friends every year.
* Superb training & progression opportunities with The Hickory’s Academy.
* Qualification opportunities whilst working (Up to A Level and Degree level equivalent).
* FREE BBQ / Team food and authentic sodas while on shift.
* Christmas Day off work every year.
* Paid occasion days off (Wedding Day, Kid’s first day at school, Moving into your first house and more!).
* The Red Zone – Our pledge to work-life balance.
* Up to £500 refer a friend scheme.
* Chance to ‘give a bit back’ by joining our fundraising activities for Cash for Kids.
* Wellbeing Champions in each of our restaurants to support you.
* 24-hour access to our wellness programme.
* Stacks of enrichment opportunities including the possibility of once-in-a-lifetime trips to the Deep South!
So, if all of that sounds amazing to you and you want to come and be a Hickory's Smokehouse Roaming Manager, then click ‘apply’ now!
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