The Citizens Advice service is made up of Citizens Advice – the national charity – and a network of around 300 local Citizens Advice members.
This role sits our network of independent charities, delivering services from
* over 600 local Citizens Advice outlets
* over 1,800 community centres, GPs’ surgeries and prisons
They do this with:
* 6,500 local staff
* over 23,000 trained volunteers
Our reach means 99% of people in England and Wales can access a local Citizens Advice within a 30 minute drive of where they live.
Hours: 37 hours per week
Salary: £27,319
Contract: Permanent
Location: Sandwell & Walsall (primarily based at Smethwick)
Closing Date: 16/12/2024
Provisional interview Date: 23/12/24
This role is to lead and manage the advice session, taking responsibility for the delivery of high quality services and providing clear leadership. You will be responsible for managing the volunteer team and ensuring that they are motivated and efficiently carrying out their roles. To create and maintain an environment that provides a seamless service with clients at the centre.
Supervision
* Manage the practicalities of the advice session and ensure adequate staffing and resources
* Keep technical knowledge up to date and provide appropriate level of support and supervision to individual volunteers and staff (where appropriate) depending on their level of competence
* Ensure remedial and deve...