2R4 Ltd is a successful Black Sheep Coffee franchise known for premium Robusta coffee and a strong commitment to sustainability and social responsibility. We are seeking an experienced shop manager to lead our team and oversee the daily operations of one of our vibrant coffee shop. The ideal candidate will have a passion for exceptional customer service, a strong retail or hospitality management background, and a commitment to delivering an unforgettable urban coffee experience.
Main duties include:
• Oversee all aspects of shop operations, ensuring seamless and efficient workflows across the team.
• Recruit, train, and manage a motivated team, fostering a positive workplace culture.
• Maintain a high quality of customer service, resolving enquiries and complaints.
• Monitor and optimise financial performance, including budgeting, cost control, and revenue management.
• Manage inventory levels, coordinate orders, and conduct regular stock checks to meet demand.
• Drive team performance to meet sales targets and operational goals.
Skills and Education:
• Proven experience in management or similar role.
• Strong leadership and team management skills.
• Excellent organisational and multitasking abilities.
• Adept at problem-solving and decision-making.
• Exceptional communication and interpersonal skills.