About Aspire At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand Our mission: To deliver technology like no other About the role We are looking for an Accounts Receivable Coordinator who will be responsible for producing accurate and timely customer billing with a focus on addressing customer queries to enable smooth cash collection. Working alongside the wider Finance team, with regular interaction with other departments to determine billing accuracy. Your role will focus on the timely delivery of billing information and ticket resolution. Our ideal candidate would have experience in billing administration and have excellent attention to detail. Strong organisation and problem-solving skills are important to help resolve issues efficiently to minimise the occurrence of aged debts. Communication with customers would take place over the phone and via email. It is therefore important that a candidate be comfortable with this and be able to balance the interests of the customer and Aspire. What you will be doing Managing day-to-day Billing administration duties across the following: Reconciliation of order, pricing and PO information Creation and issue of invoices in line with contractual terms Upload billing documentation in the customer portal Process credit invoices Resolve internal and external queries Developing and maintaining strong working relationships with key stakeholders and teams across the Aspire network to ensure that billing requirements and customer queries are accurately and promptly resolved. Use relevant systems and technology in a consistent manner to enable efficient billing management and effective reporting. Working to SLA’s for incidents and requests, prioritising and managing workload effectively, and managing several open Incidents and requests whilst following existing procedures and best practices. Assist in managing credit control processes. Support continual improvement by identifying opportunities for improvement and efficiency via people, systems and the use of technology. You will suit the role if you have Previous experience in a billing role, with a proven ability to deliver a high standard of customer service in a high-volume business. Excellent organisation and time-management skills with high attention to detail to ensure billing is accurate and to minimise queries or errors. Excellent communication, documentation and writing skills to respond to queries politely and promptly. Strong ability to build and maintain meaningful relationships with clients and stakeholders. Self-motivated, proactive and able to work independently as well as part of a team. Our values We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you. Salary £25,000 to £28,000 per annum (depending on experience) Benefits Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can · Travel benefits including free parking, subsidized travel passes and much more · Health Cash Plan · Cycle to Work Scheme · Network Benefits · Employee Assistance Program · Enhanced Annual Leave Entitlement (increasing with length of service) · Enhanced Maternity, Paternity and Parental Schemes · Enhanced Pension Scheme · Tech Purchase Scheme · Electric Vehicle Salary Sacrifice Scheme · Employee referral scheme · New business referral scheme · Discounted Gym Membership · Life Assurance and Critical Illness cover Location and Working Arrangements You will be based at Aspire’s Gateshead Head Office. Hours of Work Full time (37.5 hours per week), Monday to Friday Equality, Inclusion and Diversity at Aspire Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential. Interview Process We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars. · Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role. · Successful candidates will be invited to an interview with the Hiring Manager. · If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s). AspireForMore