Job Overview
We’re looking for an experienced and values-driven professional to take up a pivotal role at Quality Trusted Solutions (QTS). As Head of Compliance, you’ll shape and oversee the delivery of our estates and facilities compliance agenda, providing expert guidance on statutory requirements, national policy, and assurance frameworks across a diverse property portfolio.
This is a leadership role that blends strategic influence with practical delivery—driving a strong compliance culture, overseeing assurance mechanisms, leading service transformation, and acting as a key partner to both operational teams and senior stakeholders.
Main duties of the job
The post holder is primarily responsible for:
1. Providing strategic direction and expert guidance on statutory compliance, national and internal policy across Estates & Facilities within QTS. This includes monitoring emerging legislation, interpreting national guidance, updating organisational frameworks, and ensuring that insourced and outsourced services align with these standards.
2. Providing subject matter expertise and advice to staff at all levels, on technical and engineering legislation, compliance, regulation and other relevant areas. This includes providing appropriate information and data to members of the QTS Senior Management Team to enable decision making.
3. Liaison with QTS’s Authorising Engineers (AEs), Authorised Persons (APs) and Responsible Persons (RPs) across numerous disciplines and the QTS property portfolio, to provide any assistance, advice or training necessary to enable them to discharge their responsibilities.
4. Establishing and overseeing robust mechanisms for tracking progress against statutory and NHS compliance requirements, ensuring that internal teams and outsourced providers consistently deliver against agreed frameworks and standards.
Further details are provided in the job description for this post.
Working for our organisation
QTS operates as a wholly owned subsidiary of Central and North West London NHS Foundation Trust (CNWL). Established in 2017, QTS provides a broad range of Estates and Facilities services, spanning strategic operational delivery through to estates maintenance and repairs, primarily within mental health and community healthcare settings.
Detailed Job Description And Main Responsibilities
Main Duties
Regulatory Compliance & Audit
1. Leading on the strategic development of QTS's regulatory compliance requirements, with particular focus meeting on CQC standards, NHS Premises Assurance Model (PAM), and associated statutory obligations.
2. Developing and managing internal audit programmes to assess compliance with national guidance, QTS policies and risk frameworks, providing clear assurance to senior stakeholders.
3. Maintaining up-to-date knowledge of all regulatory changes and ensuring proactive adaptation of organisational policies and systems.
Operational
1. Leading on the monitoring, adherence and development of QTS’s procedures, policies and standards relating to technical and engineering compliance, regulation and legislation, including safe systems of work regulations and contractual requirements.
2. Professionally auditing/reviewing evidence and evidence-based management systems to assure compliance with relevant standards e.g., BS EN, CQC, HTM, HBN.
3. Within a given remit, responsible for ensuring that appropriate standards in relation to statutory and mandatory regulations are met.
4. Accountable for regularly setting and reviewing KPIs, maintaining the risk register and reporting on the effectiveness of the Estates Maintenance & Soft FM services provided, through evidence backed data and stakeholder feedback.
Person specification
Education & Qualifications
Essential criteria
1. Technical or engineering qualification.
2. Record of relevant training in Compliance Management & Responsibilities across Estates & Facilities.
3. Relevant professional registration such as Membership of an Estates institute (i.e. the Royal Institute of Chartered Surveyors (MRICS), Chartered Institute of Procurement & Supply (CIPs), or Membership of the British Institute of Facilities Management (MBIFM)
4. Evidence of Continuous Professional Development (CPD).
5. Educated to degree level or able to demonstrate having produced work to equivalent academic range.
Desirable criteria
1. Master’s degree in a relevant field (e.g. Engineering, Risk Management, or Healthcare Leadership)
2. Chartered status or working towards (e.g. CEng, CFM, or similar)
Previous Experience
Essential criteria
1. Experience working within a healthcare environment, preferably NHS or Mental Health Services.
2. Experience of working in Compliance within Estates & Facilities in a highly complex organisation.
3. Proven success in managing multi-disciplinary operational compliance.
4. Proven success in managing the compliance of outsourced Facilities Management services including SLAs and contract management.
Desirable criteria
1. Experience of developing and introducing policy and procedures.
2. Proven track record of leading service improvement or transformation in a compliance-related function.
Skills & Knowledge
Essential criteria
1. Demonstrable thorough knowledge of statutory & technical engineering compliance within NHS hospital and mental health sectors, to be able to fulfil the criteria to obtain relevant compliance for the Care Quality Commission and NHS England & Improvement.
2. Demonstrable understanding of and ability to report on the requirements of COSHH, Asbestos regulations, control of Legionella within healthcare Premises, RIDDOR, LOLER, CDM regulations, the Electricity at Work Act and all relevant Health and Safety Regulations.
3. Demonstrable experience in analysing and interpreting complex data and information and able to document and explain it to a variety of audiences.
4. Excellent and effective communication and interpersonal skills (verbal and written), particularly able to explain technical issues without using jargon.
5. Demonstrable negotiation and persuasion skills, with the proven ability to liaise effectively internally and externally within a multidisciplinary team.
6. Ability to treat all stakeholders with respect and dignity at all times, adopting a culturally sensitive approach.
7. Demonstrable leadership and accountability.
Desirable criteria
1. Working knowledge of project management skills.
Other Requirements
Essential criteria
1. Competent in Microsoft Office Suite -Word, Excel, PowerPoint, Outlook.
2. Able to evidence high levels of self-motivation and an ability to work independently while remaining within a team structure.
3. The ability to prioritise, self-drive and manage a demanding workload, using logic and judgement to make decisions and taking accountability to see issues through to completion.
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