A well established and fast growing, market leading Engineering/ Manufacturing organisation who partner with large multinationals globally are seeking a talented Technical Sales/Support Manager as they continue to grow!
As the Technical Sales/Support Manager you will be responsible for driving sales growth, building and maintaining customer relationships, and providing expert technical support. You will act as a key interface between our company and clients, delivering solutions that meet their specific needs while ensuring a high level of customer satisfaction.
Sales Development and Management:
* Develop and execute a sales plan to achieve revenue targets and expand our customer base in the UK.
* Identify and pursue new sales opportunities through research, networking, and lead generation.
* Prepare and deliver compelling presentations, proposals, and product demonstrations to potential clients, highlighting the benefits and value of our equipment and solutions.
* Utilise newly fitted technical centre for customer engagement and demonstrations.
Customer Engagement and Support:
* Build and nurture strong, long-term relationships with key stakeholders, including engineers, technical managers, and decision-makers.
* Provide exceptional customer service by responding promptly to inquiries, resolving technical issues, and ensuring clients receive the highest level of support.
* Work closely with customers to understand and offer advice on all aspects of the customers application/process and be able to convert this information into solvable solutions and/or equipment sales.
Technical Expertise:
* Maintain in-depth knowledge of our product range and industry standards related to the equipment and solutions we offer.
* Collaborate with the technical team to offer pre-sales and post-sales support, including product demonstrations, installations, training, and ongoing troubleshooting.
* Collect and communicate customer feedback to our product development team to influence future product enhancements.
Market Insight and Analysis:
* Monitor market trends, competitor activities, and customer needs to identify opportunities and challenges in the marketplace.
* Provide regular reports on sales activities, performance metrics, and market developments to senior management.
Key Requirements/Skills:
* The successful Technical Sales Manager will ideally have a recognised engineering qualification and experience in electronics/instrumentation or mechanical engineering.
* Knowledge of SMT, PTH (and micro-electronics) assembly processes would be an advantage.
* A full clean driving licence and ability to travel across the Southern England territory.
* Experience working in electronics/instrumentation or mechanical engineering.
* Proven track record in achieving sales targets and growing market share.
* Exceptional communication skills are essential.
Benefits:
* Competitive salary with performance-based incentives.
* Opportunities for professional development within a forward-thinking company.
* A collaborative and innovative work environment focused on growth and excellence.
* 25 days annual leave (plus 8 bank holidays).
* Optical contribution.
* Dental Scheme.
* Pension.
* Private Medical.
Optional to join the schemes.
Optional to join after one year of service.