L&D Manager - Edinburgh
Job Summary
We are currently recruiting for a Learning and Development Manager to our clients multi-national business. This role will lead and inspire a dynamic team of L&D professionals who support dedicated customer service teams. The L&D Manager will be responsible for driving exceptional service delivery and fostering a culture of continuous learning and development within the organisation.
Client Summary
Our client is a leading organisation in the UK, committed to providing smart and sustainable solutions that enhance customer experiences in a fast-evolving industry. With a presence across multiple UK locations, this business places a strong emphasis on employee development, well-being, and stakeholder engagement.
The Role
As the L&D Manager, you will oversee the day-to-day operations of the L&D team, managing direct reports and working closely with teams across multiple sites. You’ll ensure alignment and collaboration across different locations. This role requires a strategic leader who excels in stakeholder management and is adept at handling complex team dynamics.
As an L&D Manager, you will:
* Line manage a team, including Quality Analysts and Trainers, focusing on their well-being and performance.
* Oversee Coaching Team Managers based in across the UK, who collectively manage over a number of Coaches and Quality Assessors.
* Build and maintain strong relationships with key stakeholders.
* Manage...