Job summary An opportunity has arisen for a pro-active and motivated individual to join the Central Outpatient Scheduling team as Booking Office Manager at Birmingham Women's and Children's NHS Foundation Trust. We are looking for a Booking Office Manager with excellent communication skills, organisational skills and enthusiasm to lead and support services across both the Birmingham Children's and Birmingham Women's hospital sites. This is an exciting role which would be ideal for someone wishing to develop operational management experience and leadership skills. The post holder, alongside other Booking Office Manager colleagues, will be responsible for the day-to-day coordination and efficient running of the Central scheduling team, as well as supporting the delivery of key performance targets. Effective communication with Divisional administrative and Clinical colleagues is essential. You will play a key role in the development of an expanding team, and with the implementation and stabilisation of BWCs new EPR system. Interviews will be held on Thursday 1st May 2025. Main duties of the job The post-holder will be responsible for the day-to-day operational management of the Central Booking Office Team in collaboration with the Central Booking management team. The post-holder will assist the Service manager in the development and implementation of patient focused processes, policies and procedures, which support the Trust in the delivery of scheduled pathways within agreed access targets. The post holder will provide effective leadership of the Central booking team to deliver a highly efficient support service to the Trust. They will work in collaborative manner with clinicians, managers and colleagues providing an effective and efficient administrative and outpatient scheduling service. They will be responsible for the day-to-day management of the staff and the service and will also be responsible for the development and delivery of training programmes for the administration and booking & scheduling staff ensuring that staff are proficient in the application of the trust's Access Policy and the use of IT systems which support the delivery of elective outpatient care. About us Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care. Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas. Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care. Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old. Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation. Date posted 09 April 2025 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 284-25-7053677-COFM Job locations Birmingham Children's Hospital Steelhouse Lane Birmingham B4 6NH Job description Job responsibilities Please see the attached Job Description and Person Specification for full role responsibilities and criteria Job description Job responsibilities Please see the attached Job Description and Person Specification for full role responsibilities and criteria Person Specification Experience / Knowledge Essential Degree level education or proven record of professional development through experience in various administrative/managerial roles Evidence of continuing professional development, through further short courses and/or specialist qualifications Line management experience Demonstrate evidence of sound financial/staff management Good understanding of current performance targets Previous experience of using a Patient Tracking List (PTL) Proven experience of working with clinicians to implement change and service improvement Understands the N.H.S. and its clinical environment. Desirable Management qualification Project management experience Business plan Development Person Specification Experience / Knowledge Essential Degree level education or proven record of professional development through experience in various administrative/managerial roles Evidence of continuing professional development, through further short courses and/or specialist qualifications Line management experience Demonstrate evidence of sound financial/staff management Good understanding of current performance targets Previous experience of using a Patient Tracking List (PTL) Proven experience of working with clinicians to implement change and service improvement Understands the N.H.S. and its clinical environment. Desirable Management qualification Project management experience Business plan Development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Birmingham Women's and Children's NHS Foundation Trust Address Birmingham Children's Hospital Steelhouse Lane Birmingham B4 6NH Employer's website https://bwc.nhs.uk/ (Opens in a new tab)