Business Support Officer needed in Poole Paying £13.26 per hr ref 5263791 Part time hours on a temporary basis To provide the reception role for an allocated Family Hub ensuring that all visitors are welcomed, signed in and out and helped/shown where they need to go in a timely way. Data input and updates on the appropriate Management Information System such as registering families, attendance monitoring and producing reports, ensuring accuracy at all times. To process Early Help referrals and any other relevant processes within strict data protection protocols. To make sure that the reception area is always clean, tidy and bright, and that displays are relevant and up to date. To adhere to agreed reception procedures, ensuring all relevant aspects of the role are followed by other members of the team whilst covering the reception desk. To provide visitors, particularly families, with relevant information about the Family Hub and other services locally and endeavour to find out answers to queries using the Family Information Service (FIS), Google and other sources of information. For more complex questions, to take advice from other Family Hub staff and/or pass on the query to a more appropriate person or agency, ensuring that the enquirer is comfortable with the action proposed. To deal with enquiries which may be of a sensitive nature and/or contentious, in person or over the telephone in a positive, professional, and helpful manner, ensuring enquiries are answered effectively and messages are passed on promptly to the correct staff. If you are interested in the role, please email your CV to verityessentialemploy.co.uk quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared