Job summary In this role you will be making a difference by providing full, comprehensive support to the management of elective patient admissions, including the management of all clerical staff within the service across a given number of specialities. You will be liaising with clinicians and managers to ensure patient access targets are adhered to in accordance with Trust Policy and National Guidance. You'll be working independently within the team whilst providing line management support to the Senior/Booking Coordinators and Booking Assistants. There will be the opportunity to develop and implement improvements in the processes within Elective Admissions. You will be monitoring progress of team members and ensuring that booking processes are adhered to. Main duties of the job Be responsible for the operational management of a given team of Booking Co-ordinators To ensure an appropriate level of admin and clerical support is maintained at all times by co-ordinating and monitoring requests for annual/study leave and managing sickness absences. This will include maintaining accurate leave records for each staff member. To ensure that an adequate level of admin and clerical support is maintained at all times by co-ordinating and monitoring requests for annual / study leave and management sickness absence. This may include cross cover between the Elective Admissions Team Leaders. Be involved in the recruitment of new staff (short-listing, interviewing and selection of candidate) Be involved in the initiation and subsequent training of newly appointed staff. Identify any performance management issues i.e. conduct, poor performance etc. Undertake staff appraisals in conjunction with the Elective Admissions Manager to identify development and training needs. Attend regular meetings with other Elective Admissions staff and ensure that information is cascaded to Senior/Booking Co-ordinators as required. About us At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on. We are proud to be in thetop 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research. Date posted 20 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year Per Annum Contract Permanent Working pattern Full-time Reference number 427-6987136 Job locations Royal United Hospitals Bath NHS Foundation Trust Combe Park Bath BA1 3NG Job description Job responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role. Job description Job responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role. Person Specification Qualifications & Training Essential Educated to GCSE/O Level or equivalent work experience Desirable Experience of further development / first line management course Knowledge & Experience Essential A minimum of 3 years recent experience working in a customer/patient focused environment within a healthcare setting Significant experience of waiting list management and booking. Experience of dealing with patient appointments over the telephone Understanding and maintaining of patient confidentiality Experience in dealing with patients and public on a day to day basis and able to communicate the appropriate messages and acknowledge their concerns Experience of working in a fast paced changeable environment Ability to work on own initiative, to analyse available information, to make appropriate decisions and recognise limitations of role and refer to appropriate post holders when necessary Ability to prioritise own and others workload and deliver to tight deadlines. Experience of imparting own knowledge (training) to others as part of staff orientation and on-going team development. Desirable Previous experience of staff management In-depth expert knowledge and understanding of the PTL process (Primary Targeting List) meeting all the PTL competencies. An in-depth understanding of National Elective targets. Specific skills Essential Ability to communicate sensitively at all levels with patients, relatives and all staff including clinicians, this involves using diplomacy and tact. Computer literate - able to use Microsoft Office packages effectively. Ability to forward plan effectively with excellent organisational skills Able to manage staff effectively so that their performance is maximised and appraise their performance when necessary Demonstrable ability to deliver a high standard of customer service and quality when under pressure Ability to approach work-related problems in a structured and analytical manner and to resolve problems and implement theory into practice. Desirable Expert Knowledge of Millennium and Surginet. Person Specification Qualifications & Training Essential Educated to GCSE/O Level or equivalent work experience Desirable Experience of further development / first line management course Knowledge & Experience Essential A minimum of 3 years recent experience working in a customer/patient focused environment within a healthcare setting Significant experience of waiting list management and booking. Experience of dealing with patient appointments over the telephone Understanding and maintaining of patient confidentiality Experience in dealing with patients and public on a day to day basis and able to communicate the appropriate messages and acknowledge their concerns Experience of working in a fast paced changeable environment Ability to work on own initiative, to analyse available information, to make appropriate decisions and recognise limitations of role and refer to appropriate post holders when necessary Ability to prioritise own and others workload and deliver to tight deadlines. Experience of imparting own knowledge (training) to others as part of staff orientation and on-going team development. Desirable Previous experience of staff management In-depth expert knowledge and understanding of the PTL process (Primary Targeting List) meeting all the PTL competencies. An in-depth understanding of National Elective targets. Specific skills Essential Ability to communicate sensitively at all levels with patients, relatives and all staff including clinicians, this involves using diplomacy and tact. Computer literate - able to use Microsoft Office packages effectively. Ability to forward plan effectively with excellent organisational skills Able to manage staff effectively so that their performance is maximised and appraise their performance when necessary Demonstrable ability to deliver a high standard of customer service and quality when under pressure Ability to approach work-related problems in a structured and analytical manner and to resolve problems and implement theory into practice. Desirable Expert Knowledge of Millennium and Surginet. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust Address Royal United Hospitals Bath NHS Foundation Trust Combe Park Bath BA1 3NG Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)