Summary
The successful candidate will join our team to support our newly appointed workshop manager in ensuring seamless daily operations. Acting as a vital link between customers and engineers, you will need to facilitate clear communication and coordination within the team, while ensuring that all customer interactions are proactive and professional.
Wage
£20,000 a year
Training course
Data technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.
37 hours 30 minutes a week
Possible start date
Thursday 3 April
Duration
1 year 4 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Customer Interaction - Handle incoming calls from customers, addressing their inquiries and providing updates.
* Engineer Liaison - Liaise with engineers to exchange job updates and ensure effective collaboration.
* Job Scheduling – Entering job information onto the works operating systems.
* Quote Handling - Organise and deliver customer quotes, working with management to ensure accuracy and timely follow-up.
* Supply Chain Facilitation/Administration - Order necessary supplies and equipment to maintain workshop efficiency.
* Data Handling – Working along side management to collect data to improve workshop efficiency.
Where you’ll work
429 BOWLING OLD LANE
BRADFORD
BD5 8HN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NOWSKILLS LIMITED
Your training course
Data technician (level 3)
Equal to A level
Course contents
* Source and migrate data from already identified different sources.
* Collect, format and save datasets.
* Summarise and explain gathered data.
* Blend data sets from multiple sources and present in format appropriate to the task.
* Manipulate and link different data sets as required.
* Use tools and techniques to identify trends and patterns in data.
* Apply basic statistical methods and algorithms to identify trends and patterns in data.
* Apply cross checking techniques for identifying faults and data results for data project requirements.
* Audit data results.
* Demonstrate the different ways of communicating meaning from data in line with audience requirements.
* Produce clear and consistent technical documentation using standard organisational templates.
* Store, manage and distribute in compliance with data security standards and legislation.
* Explain data and results to different audiences in a way that aids understanding.
* Review own development needs.
* Keep up to date with developments in technologies, trends and innovation using a range of sources.
* Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity.
* Operate as part of a multi-functional team.
* Prioritise within the context of a project.
* Source and migrate data from already identified different sources.
* Collect, format and save datasets.
* Summarise and explain gathered data.
* Blend data sets from multiple sources and present in format appropriate to the task.
* Manipulate and link different data sets as required.
* Use tools and techniques to identify trends and patterns in data.
* Apply basic statistical methods and algorithms to identify trends and patterns in data.
* Apply cross checking techniques for identifying faults and data results for data project requirements.
* Audit data results.
* Demonstrate the different ways of communicating meaning from data in line with audience requirements.
* Produce clear and consistent technical documentation using standard organisational templates.
* Store, manage and distribute in compliance with data security standards and legislation.
* Explain data and results to different audiences in a way that aids understanding.
* Review own development needs.
* Keep up to date with developments in technologies, trends and innovation using a range of sources.
* Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity.
* Operate as part of a multi-functional team.
* Prioritise within the context of a project.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Analytical skills
* Team working
* Experience working with Excel