Job Title: Commercial Team Leader
Location: Berkshire
Full/Part Time: Hybrid Working
Salary: £50,000K per annum
PURPOSE OF ROLE
Lawes are currently working with a highly regarded Insurance Broker who have an exciting a new opportunity for a Team Leader to join their team in Berkshire. The ideal candidate will need to have a strong background in the insurance industry, excellent leadership skills, and a passion for driving team performance and delivering outstanding service to clients.
Our client offers a flexible work pattern with only 3 days a week in the office and encourage all individuals to be client facing with a clear training programme in place.
RESPONSIBILITIES
1. Supervise daily operations of the team to ensure targets and service levels are met or exceeded.
2. Monitor and evaluate team performance, providing coaching, feedback, and development plans.
3. Handle complex queries and resolve escalations in a timely and professional manner.
4. Ensure compliance with all regulatory and internal policies and procedures.
5. Collaborate with senior management to implement strategic initiatives and process improvements.
6. Prepare reports and analyse data to identify trends, areas of improvement, and success metrics.
7. Motivate team members to maintain high le...