Cylinder Control Specialist
Locations: Crewe, United Kingdom
Time Type: Full time
Posted on: 4 days ago
Job Requisition ID: JR-2024-11980
Air Products 的宏圖是將人們聚集在一起，重新思考世界的可能性，並共同協作且創造出創新解決方案，以應對全球能源和環境永續發展挑戰。成為全球最安全、最多樣化且獲利最多的工業氣體公司，與我們一同迎接明日建設，一同成長。
重新構想無限可能
If you’re a motivated person with a passion for providing excellent customer service, and you’re looking for an opportunity to learn, achieve and develop your career goals, we’d like to hear from you.
As part of our dynamic service centre where there’s never a dull moment, you’ll have an integral part to play in supporting customers within the Package Gas Sector of the Industrial Gas Industry. Your role will be to manage cylinder movement data coming from our customers, our agent partners and internal supply chain. Maintaining data integrity and accuracy to 98% providing Agents and Customers with a high standard of service through clear, effective communication, accountability and problem resolution. In return you’ll enjoy extensive training, the opportunity to build a wealth of transferable skills, and on-going coaching and support to enhance your development and open progression prospects.
What you’ll do
* Deliver excellent customer service to new and existing customers proactively striving for customer satisfaction.
* Maintain, develop and apply knowledge of relevant process areas to respond to queries and requests from customers, agents and other areas of the business within a defined timescale.
* Take personal responsibility to provide efficient solutions in these instances to ensure appropriate action is taken to resolve issues and improve working practices.
* Target retention of business through customer care and efficient service.
* Instigate & drive through process improvement initiatives to make us easier to do business with.
* Provide support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance.
* Timely and accurate administration work, including recording of full notes on all systems.
* Develop the skills and behaviours targeted in your Personal Development Plan to support improved performance going forward.
Key skills and experience required:
* Passion to deliver excellent customer service.
* Maths & English GCSE (C+).
* Confident and professional telephone manner.
* Friendly and able to communicate at all levels.
* Excellent organisation skills.
* Good working knowledge of basic computer programmes.
* Proven ability to adapt to change.
* Team player.
Previous experience in office based customer service is not essential for this role.
Holidays: 26 per annum.
Onsite parking.
Air Products 是全球最大的氫氣生產商，擁有超過 80 年的工業氣體生產經驗。作為氫氣和工業氣體專家，Air Products 提供安全的端到端解決方案，大規模投資真實和潔淨的能源專案，並推動產業向前邁進，為未來創造更潔淨的環境。
Air Products 將工作環境安全性放在首位，其文化中蘊含多元性和包容性，因此每位員工都能在 Air Products 找到歸屬感和其自身的重要性。
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