Mid Cheshire Hospitals NHS Foundation Trust
An exciting opportunity has arisen within the new Surgical Centre at Victoria Infirmary Northwich, VIN, for a full-time Clinic Coordinator to join our team. You will be part of a well-established team in a very busy department, your role is to manage and monitor clinics and support the managerial team and secretaries with clinic related queries.
Main duties of the job
An example of duties will be:
* Reviewing clinic slot utilisation
* Amending clinic templates
* Monitoring ASI's & management of escalations
* Making New and FU appointments
About us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford. Established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health. The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Job responsibilities
The post holder will provide a comprehensive, quality, confidential administration service to the Divisions and their team in support of the Support Manager/Service Manager. A key requirement of the post is to proactively manage clinic bookings and appointments, including making recommendations and implementing any authorised changes to clinic templates to ensure best use of capacity and compliance with national targets. The Clinic/Data Coordinator will be expected to organise their workload and co-ordinate their activities in conjunction with, and supervised by, the Support Manager to ensure that an efficient service is provided.
1. Provide a comprehensive administration service, including management of new referrals and demographics, registration of patients, analysis and housekeeping of appointment systems to maximise capacity, liaising with Divisions, etc., ensuring that all information and documentation is produced to expected standards of performance, and according to agreed timescales.
2. Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients.
3. Be fully conversant with all required electronic systems for correspondence, clinic management and the retrieval of results, including obtaining information using the Internet, Service Manager, Support Manager, Clinic/Data Coordinator, Administration/Reception Officer.
4. Ensure that the case note tracking system is functioning correctly, and that case notes are available, complete, and fit for purpose.
5. Support the Division to analyse, and act on information to proactively manage and maintain relevant NHS targets, including profiling activity to ensure target requirements are met.
Person Specification
EXPERIENCE/QUALIFICATIONS
* Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines.
* Knowledge of Medical Terminology.
* Advanced ECDL modules or equivalent.
SKILLS
* Demonstrate excellent verbal and written communication skills.
* Ability to work on own initiative, prioritise own work.
* Understand and manage health records/waiting lists and ICS computer systems.
PHYSICAL REQUIREMENTS
* Ability to perform a wide range of duties according to the Job Description.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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