Job Description
We are seeking an enthusiastic and customer-focused Front Office Manager to join our team in Cardiff, United Kingdom. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and leading our front office operations with professionalism and efficiency.
Responsibilities
1. Oversee and manage all front office operations, including reception, concierge, and guest services
2. Lead, train, and motivate the front office team to deliver outstanding customer service
3. Develop and implement strategies to enhance guest satisfaction and loyalty
4. Monitor and analyze key performance indicators to drive continuous improvement
5. Manage guest complaints and concerns, ensuring prompt and effective resolution
6. Collaborate with other departments to ensure seamless guest experiences
7. Oversee scheduling and staffing to maintain optimal productivity and service levels
8. Implement and maintain standard operating procedures for the front office
9. Manage departmental budgets and financial performance
10. Stay updated on industry trends and implement innovative practices to improve operations
11. Ensure compliance with all relevant hotel policies, procedures, and safety regulations
Qualifications
1. Proven experience in a front office management role within the hospitality industry
2. Strong leadership skills with the ability to motivate and develop a high-performing team
3. Excellent interpersonal and communication skills, with a customer-focused approach
4. Highly organized with strong attention to detail and the ability to multitask effectively
5. Results-oriented mindset with a track record of improving operational efficiency
6. Proficiency in hotel management software, particularly Opera or similar systems
7. Strong problem-solving abilities and decision-making skills
8. Financial acumen, including budget management and revenue optimization
9. Flexibility to work in a fast-paced environment and adapt to changing priorities
10. Bachelor's degree in Hospitality Management or related field preferred
11. Knowledge of industry standards and best practices in front office operations
12. Ability to work flexible hours, including evenings, weekends, and holidays as needed
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