Job summary About the role Are you passionate about delivering high quality patient centred care in a well-equipped and established hospital. An exciting opportunity has arisen in the private patient department, for a Private Patient Co-ordinator on a permanent basis for 22.5 hours per week across 3 days a week, 9am-5pm. Tetbury Hospital is rated good by the Care Quality Commission and comprises of a well-equipped theatre and purpose-built procedure room, outpatient department, minor injuries and illness unit and X-ray department. You will be delivering exemplary customer service across the private patient journey, working with compassionate teams who are committed to our vision: Always striving to deliver clinical excellence and outstanding patient care. About You The ideal candidate for this role will have Excellent communication and interpersonal skills Competent in all Microsoft office packages Ability to use initiative to work independently and also work as part of a team Excellent planning and organising skills, juggling multiple tasks and deadlines A flexible approach to work, and a positive attitude Main duties of the job Benefits Competitive rate of pay Enrolment into pension scheme or continuation of NHS pension scheme Professional development and progression opportunities Flexible approach to working patterns Staff bonus scheme Access to regular external supervision and discounted staff counselling To find out more about this role or to arrange a visit to the hospital please contact Lian Franklin, Business Development Manager Lianfranklintetburyhospital.co.uk The closing date for this role is 3rd March 2025. Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Applicants must have the right to work in the UK. The Trust is committed to equality and diversity in employment and is amindful Employer. The Trust is committed to improving the working lives of its staff and may have flexible working options available. About us Tetbury Hospital is an independent healthcare provider in the heart of the Cotswolds providing an established day surgery service to patients who choose to have their NHS surgery. The hospital is highly regarded by our visiting consulting body who provide a wide range of specialities including ophthalmic, general and gynaecological surgery. The primary focus of the hospital is the NHS services we provide across our outpatients, day surgery and minor injury and illness unit. In addition to our NHS funded services, we offer private health care to insured or self-pay patients. Tetbury Hospital Is a respected partner in the Gloucestershire health and care system and valued by staff and patients for the high quality, personalised care that we are proud to offer. Tetbury Hospital Trust is ambitious about the future and is committed to investing in our workforce to ensure they have the resources and tools they need to deliver high-quality services. Tetbury Hospital Trust provides high-quality, safe services on behalf of the NHS and for private patients. We are proud of our hardworking and committed people that work together to put patient care at the heart of everything they do. As an organisation, we pledge to listen, collaborate, and value the role that all our people play in achieving our vision to always deliver exceptional patient care. If you are as passionate about patient care as we are, we would love to hear from you. Date posted 17 February 2025 Pay scheme Other Salary £24,071 to £25,674 a year pro rata, dependent on experience Contract Permanent Working pattern Part-time Reference number B0560-25-0005 Job locations Malmesbury Road Tetbury Gloucestershire GL8 8XB Job description Job responsibilities To provide an exemplary private patient-focused service to support patients in booking their private healthcare appointments and day case surgery, to ensure planned admissions are managed effectively and efficiently. The post holder will be required to work independently using initiative and apply a high degree of confidentiality to all of their work. Principle Duties 1. Communication/Customer Service and Team Working Excellent verbal communication skills, using tact, discretion, empathy, andsensitivity to private patients. Communicate with staff, private patients, and relatives at all levels in anappropriate manner, both in person and on the telephone, ensuring they receivea responsive and supportive service at all times. Provide a complete administrative service to the Private Patient department. To present a positive image by always being welcoming and maintaining aprofessional attitude. 2. Planning and Organising Prioritise telephone calls and email enquiries and action as necessary. Ensure all private patient notes are prepped and distributed to relevantdepartments in a timely manner. Co-ordinate private patient appointments and admissions with consultants,medical secretaries, and departmental teams. To organise tests and pre-operative assessments. To maintain a record of allprivate patients appointments and admissions. To work with the Business Development Manager to develop processes torefine the private patient service. To prioritise and organise own workload to meet the needs of the private patientservice. 3. Administration Store confidential information onto relevant computer systems Open and action post as required To liaise with the Trusts Finance Lead regarding package prices for PrivatePatient procedures. To send quotations to private patients in a timely manner. To take payments from private patients wishing to pay for private healthcareservices, over the telephone or in person. To ensure an efficient private patient notes filing system is maintained. To provide the Business Development Manager with information regarding keytrends and conversion from outpatient to theatre. Job description Job responsibilities To provide an exemplary private patient-focused service to support patients in booking their private healthcare appointments and day case surgery, to ensure planned admissions are managed effectively and efficiently. The post holder will be required to work independently using initiative and apply a high degree of confidentiality to all of their work. Principle Duties 1. Communication/Customer Service and Team Working Excellent verbal communication skills, using tact, discretion, empathy, andsensitivity to private patients. Communicate with staff, private patients, and relatives at all levels in anappropriate manner, both in person and on the telephone, ensuring they receivea responsive and supportive service at all times. Provide a complete administrative service to the Private Patient department. To present a positive image by always being welcoming and maintaining aprofessional attitude. 2. Planning and Organising Prioritise telephone calls and email enquiries and action as necessary. Ensure all private patient notes are prepped and distributed to relevantdepartments in a timely manner. Co-ordinate private patient appointments and admissions with consultants,medical secretaries, and departmental teams. To organise tests and pre-operative assessments. To maintain a record of allprivate patients appointments and admissions. To work with the Business Development Manager to develop processes torefine the private patient service. To prioritise and organise own workload to meet the needs of the private patientservice. 3. Administration Store confidential information onto relevant computer systems Open and action post as required To liaise with the Trusts Finance Lead regarding package prices for PrivatePatient procedures. To send quotations to private patients in a timely manner. To take payments from private patients wishing to pay for private healthcareservices, over the telephone or in person. To ensure an efficient private patient notes filing system is maintained. To provide the Business Development Manager with information regarding keytrends and conversion from outpatient to theatre. Person Specification Flexibility Essential Able to work flexibility on own or as part of a team. Able to work with competing and changing demands. Qualifications Essential GCSEs at grade A-C (or equivalent) in English and Maths. Intermediate Microsoft Word and Excel (or equivalent). Desirable RSA Level II Typing (or equivalent) Experience Essential Excellent typing, minute taking skills, and Microsoft knowledge of Excel and Word. Excellent organisational skills. Excellent written and verbal communication/interpersonal skills. Excellent customer service skills. Effective time management and prioritisation skills. Competent user of Microsoft Word and Excel Ability to deal with frequent interruptions and unpredictable pattern of work. Understanding of confidentiality and data protection act. Desirable Experience of working in a private patient healthcare setting. Other Essential To be aware of all aspects of statutory responsibilities eg Health and Safety, Data Protection, Manual Handling. The post holder will be required to use the VDU for periods of time. Communication Skills Essential Able to apply high level of written and spoken English. Projects a positive professional image. To have proven skills and experience of establishing effective working relationships with managers and colleagues. Person Specification Flexibility Essential Able to work flexibility on own or as part of a team. Able to work with competing and changing demands. Qualifications Essential GCSEs at grade A-C (or equivalent) in English and Maths. Intermediate Microsoft Word and Excel (or equivalent). Desirable RSA Level II Typing (or equivalent) Experience Essential Excellent typing, minute taking skills, and Microsoft knowledge of Excel and Word. Excellent organisational skills. Excellent written and verbal communication/interpersonal skills. Excellent customer service skills. Effective time management and prioritisation skills. Competent user of Microsoft Word and Excel Ability to deal with frequent interruptions and unpredictable pattern of work. Understanding of confidentiality and data protection act. Desirable Experience of working in a private patient healthcare setting. Other Essential To be aware of all aspects of statutory responsibilities eg Health and Safety, Data Protection, Manual Handling. The post holder will be required to use the VDU for periods of time. Communication Skills Essential Able to apply high level of written and spoken English. Projects a positive professional image. To have proven skills and experience of establishing effective working relationships with managers and colleagues. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Tetbury Hospital Address Malmesbury Road Tetbury Gloucestershire GL8 8XB Employer's website https://www.tetburyhospital.co.uk/ (Opens in a new tab)