The Opportunity
We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.
Responsibilities:
* Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries.
* Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction.
* Answer phone calls and emails, take reservations, and manage guest information.
* Assist with administrative tasks such as billing, record-keeping, and report generation.
* Work closely with other hotel departments to ensure a smooth operation and guest experience.
Ideal Candidate
* Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
* Strong communication and interpersonal skills, with a friendly and welcoming personality.
* Ability to multitask and work in a fast-paced environment.
* Familiarity with computer systems and software, including reservation and property management systems.
* Flexible availability, including weekends and holidays.
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
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