Who are we
Sketchley Grange Hotel & Spa is a stunning establishment, nestled in a serene setting with 102 well-appointed rooms, making it a perfect destination for travellers seeking comfort and relaxation. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests.
Role Responsibilities
You will be responsible for all operational aspects of the Conference & Banqueting facilities to ensure quality service and standards whilst delivering a guest experience that is unique. You will ensure that the department is compliant with all health and safety and food hygiene and any other regulatory requirements shown to you.
Ensure the Conference and Banqueting Operation runs smoothly whilst meeting and exceeding the Company’s high standards.
1. Ensure the Conference and Banqueting operations team provide the highest levels of operational and customer service.
2. Work alongside all departments communicating efficiently.
3. Run a high volume of weddings & events throughout the year.
4. Manage all aspects of Health, Safety and Food Hygiene.
5. Provide exceptional customer service to our conference, wedding and banqueting guests.
6. Build a strong relationship with our wedding couples.
7. Maintain high standards of cleanliness and hygiene practices.
8. Monitor and control direct costs relating to the department such as equipment ordering, payroll, rotas, expenses against budget and business levels.
9. Maintain a professional working relationship with all departments of the hotel, particularly F&B and Kitchen teams, supporting the wider hotel as required.
10. Recruit, train and develop your team to the highest standard.
11. Maximise Sales Opportunities and work closely with our Sales Manager.
Key Requirements
1. Department Manager and Duty Manager experience.
2. Excellent Customer service skills.
3. Attention to detail.
4. Proven experience in a 4* conference/hotel background.
5. Excellent leadership skills with a hands-on approach and lead by example work style.
Benefits
1. Competitive salary.
2. Excellent on-going support, training and development.
3. 28 days holiday including Bank Holidays per annum.
4. Stakeholder Pension entitlement.
5. Discounted hotel room rates for you, your friends and family.
6. On-going incentives and rewards.
7. Meals on duty.
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