At CBGC, our aim is to empower young people in the local community who lack access to services and standard educational opportunities. Through sports like football and basketball, music, mentoring, and other engaging activities, we inspire and guide youth toward positive, transformative pathways We have a new and exciting vacancy, The Centre Manager (the Manager) will play a key role in ensuring the management and smooth running of the Coventry Boys and Girls Club (Centre). This includes the management of the Senior Management Team (SMT), to ensure the compliance of/to and oversee all administration processes and procedures (including all legal requirements) and financial management. A key role of this job is to develop the centre’s business in consultation with senior staff, service users to understand the needs of the community and thus create bespoke opportunities in response. This also includes working with and across stakeholders from statutory, voluntary and the commercial sector to generate greater means of collaborative working, and manage a facility which is both safe, sustainable, and friendly for users. MAIN RESPONSIBILITIES: · Manage the safe and efficient operational delivery of the centre in conjunction with the Senior Management Team (SMT) · To ensure that the service is fully compliant within its regulated marketplace and that the quality assurance processes are implemented and maintained. · To support in strategy development, expansion planning and the delivery of the business plan and profit targets, working with the SMT to ensure new business generation in line with agreed budgets. · To review data and SMT reports to evaluate, advise and support further improvement. KEY TASKS: · In conjunction with the Board of Directors to oversee the centre, supporting the Senior Management (SMT) and staff team to maintain compliance within those services and in particular, supporting with any safeguarding concerns. · Closely oversee any areas of concern in the day-to-day operations of the centre and provide on call advice and assistance as part of an agreed rota. · To implement and oversee KPI’s for the SMT in line with the centre’s goals, managing any areas of concern. · To help deliver expansion plans across the centre, in particular working with the SMT to maximise the use of the centre’s facilities. · To ensure that the SMT promote the use of the Centre by, amongst other things, maintaining the Centre’s website and other social media and maximise publicity opportunities and liaising with the local media, and to build relationships and acknowledge funders and their contributions. · To advise the SMT and Directors on areas for development, areas of good practice and areas for improvement; introducing systems and work practices in order to deliver change where needed. To take quick and decisive action where any decline in outcomes is identified. · To keep up to date with all regulatory changes and good safeguarding practice. · To effectively introduce, communicate and share good practice examples across the staff. · To help build on and further develop a strong and well-balanced team, developing new staff to come through across all regions and developing team resilience. · Ensuring all Company Policies and Procedures are implemented, managed and monitored. · Ensuring that all Legislation and Regulations are implemented, managed and monitored. · Reporting via a board report, and attending board meetings, to share all relevant information within your role. · To share key information following the board meeting with the SMT in a timely manner. · To collaborate with directors and key staff to develop new systems, processes, or practices in line with the company requirements. · Supporting the SMT to ensure that the service follows the agreed recruitment and selection processes, ensuring that the company’s staffing levels are maintained accordingly. · Assist in the investigation process and hear grievances for formal disciplinary hearings (inc appeals) as appropriate and where requested. · To investigate and apply for external funding. · To promote and maintain positive, fruitful relationships with all stake holders, particularly Coventry City Council, to seek compatibility of activities and delivery of innovative joint ventures. · To inform the directors, of any serious areas of concern. · Maintain absolute confidentiality and follow all GDPR guidance and policy. · To work within the of the Equal Opportunities and Equality & Diversity Policy and Procedures at all times. · As with all staff, to take joint responsibility for the safeguarding of those in our care and to act on any concerns immediately. · Any other duties reasonably expected of a Centre · Manager. · This job description will be reviewed regularly and may change over time. Education and training: · Educated to degree level or have equivalent experience / qualification · Computer literate with a working knowledge of Microsoft applications. · Proven experience in either, the voluntary/community sector, business, project management. Other: · A strong commitment to youth services · Able to work occasional evenings and weekends and attend the Centre at short notice, able to work flexible hours. · Consent to an enhanced DBS disclosure Skills and abilities: · A professional attitude and approach to the management of the Centre · Excellent communication skills- both written and verbal · Customer service skills · Confident, self-motivated, innovative and able to work under pressure · Good team leadership skills with the ability to develop and support all members of the team · Able to prioritise work and demands · Able to work collaboratively · Understanding of financial budgets with the ability to work within a budget. · A critical thinker with problem solving skills Personal characteristics: · They will have a strong commitment to helping members of the community get involved with the Centre. · They will also need to be self-reliant demonstrate autonomy and discretion’ in their working and to prioritise activities. · The continued success of the Centre will depend heavily on the organisational skills of the Centre Manager and their ability to communicate effectively with all members of the community and work alongside colleagues, partners and the Board. · The Centre Manager will be given a high degree of autonomy and will be self-motivated.