Job Description
Adecco Recruitment are currently recruiting for on behalf of our client,a Shop Manager for the Lancaster site of a well established and prestigious organisation that has sites throughout the UK.
Permanent-Full Time
Salary dependent on experience £35-45K per annum plus excellent benefits.
Free onsite parking
As Shop Manager, you will oversee retail operations, including managing the physical store and the e-commerce platform with responsibility for driving sales, ensuring excellent customer service, and optimising operational efficiency across all channels.
Responsibilities
Retail Operations Management:
* Oversee the day-to-day operations of the physical store, including opening and closing procedures, staff scheduling, and inventory management
* Set up and manage the e-commerce platform, including product listings, order processing, and customer inquiries
* Ensure compliance with company policies and procedures, as well as health and safety regulations
* Monitor sales performance, analyse trends, and develop strategies to maximise revenue and profitability
Staff Management and Training:
* Recruit, train, and supervise retail staff, providing coaching and feedback to ensure elevated levels of performance and customer service
* Work with the People Team to develop and implement training programs to enhance staff knowledge and skills in areas such as product knowledge, sales techniques, and customer service
* Foster a positive work environment that encourages teamwork, communication, and professional development
Customer Service Excellence:
* Ensure that all customers receive exceptional service and have a positive shopping experience, both in-store and online
* Handle customer inquiries, complaints, and feedback in a timely and professional manner, striving to resolve issues to the customer's satisfaction
* Implement customer service initiatives to build customer loyalty and drive repeat business
Marketing and Promotion:
* Collaborate with the marketing team to develop and execute marketing and promotional campaigns to drive traffic to the store and e-commerce platform
* Utilise social media and other digital marketing channels to engage with customers and promote products and promotions
* Monitor the effectiveness of marketing efforts and adjust strategies as needed to achieve sales targets
Financial Management:
* Manage the store budget, including expenses, payroll, and operational costs, to ensure profitability and cost-effectiveness
* Monitor sales performance and financial metrics, such as gross margin and inventory turnover, and take appropriate actions to achieve financial targets
Inventory Control:
* Ensure accurate and efficient inventory management, including receiving, stocking, and maintaining inventory levels to meet customer demand
* Conduct regular inventory audits and reconcile discrepancies to minimise shrinkage and ensure accurate reporting
Skills & Experience desired
Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field
Master's degree or relevant certifications are a plus:
* Experience in retail management, with a proven track record of success in driving sales and managing multi-channel retail operations
* Strong leadership and management skills, with the ability to motivate and inspire a team to achieve results
* Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and stakeholders
* Proficiency in e-commerce platforms and digital marketing tools
* Knowledge of retail industry trends, customer behaviour, and competitive landscape
* Strong analytical and problem-solving abilities, with a focus on continuous improvement and innovation
Please apply now for immediate consideration.