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Main area: Acute/emergency Medicine
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Full time - 37 hours per week (12 hr shift pattern)
Job ref: 407-MLTC-7095525
Site: Walsall Healthcare NHS Trust
Town: Walsall
Salary per annum: Closing 11/04/2025 08:00
Walsall Healthcare NHS Trust provides integrated acute and community healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021.
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and home-based care, so that those with long-term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the Trust's values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce.
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment.
We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. While COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
An exciting opportunity has arisen to join a friendly team, working within the department of Emergency medicine/Acute care medicine. We are looking for a dynamic individual to join our busy team.
The successful candidate will provide efficient, effective, and comprehensive administrative support for the department of Emergency medicine/Acute care medicine.
If you have excellent interpersonal skills, are a good communicator and have a strong desire to provide efficient, effective, and comprehensive administrative support for the department of Emergency medicine/Acute care medicine, please apply.
Main duties of the job
Duties will include updating patient management systems, answering calls and greeting patients/relatives, preparing notes and supporting the nursing team with all aspects of ward administration such as record keeping, data entry, filing and scanning.
You will need to be able to communicate effectively with all staff members and patients.
Covering 365 days over a 24-hour period on a rotational shift pattern and completing the administrative tasks that are aligned to provide effective care for patients on the Emergency and Acute pathway.
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community.
We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.
We support flexible working for all employees and prospective applicants.
Detailed job description and main responsibilities
Duties will include:
* Ensuring that there is good communication between the administration team and the clinical team so that the Department area runs smoothly.
* Liaising with patients, relatives, carers, outside agencies and colleagues within a multidisciplinary team via telephone and face-to-face communication.
* Ensuring that all patients are received and directed to the appropriate waiting area or ward area in a courteous, professional, and timely manner as the post holder is often the first point of contact for most patients.
* Ensuring that patients' demographic details are always kept up to date in the medical records and on the Patient Administration System, by checking personal details such as name, address, telephone number, ethnic origin, and GP.
* Using the Patient Administration System to book patients onto the system and to make follow-up outpatient appointments as required.
Although these are not exhaustive, more detailed information can be found on the job description.
Person specification
Qualifications
* High level of literacy and numeracy
* GCSE or equivalent in English and Maths
Experience
* Demonstrable experience of administrative & clerical systems and processes
* Fully conversant with information and other IT systems.
* Experience in Microsoft including Outlook, Word and Excel
* Previous experience of working in an acute hospital environment
Skills and knowledge
* Ability to deal with difficult/anxious people using tact and diplomacy.
* Excellent organisational skills to manage own workload and assist in running a smooth service.
Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
References from current and previous employers will be sought and must cover a minimum of 3 years of employment. When completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover this period. Failure to complete this section may result in your application not being processed.
Please review the attached Job description and person specification carefully before applying to ensure that you meet the essential job requirements.
Candidates should be aware that, regardless of country of origin, their ability to communicate in written and spoken English to the standard required to carry out the post will be assessed during the selection process.
Referee email addresses should be provided on your application form.
Following the closing date, if you have not heard from us within 6 weeks you may assume your application has been unsuccessful.
We reserve the right to close this job early. Interested applicants are therefore advised to apply as early as possible.
If a large number of applicants meet the essential criteria, then random selection will be applied.
We are committed to operating flexible working practices wherever possible and committed to equal opportunities.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Please note this vacancy may close early due to a high volume of applications.
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