Design Services Team Leader
Apply remote type Hybrid locations Woodside Way Fife time type Full time posted on Posted Yesterday job requisition id R1067932
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations. Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.
We offer
A very interesting role where you will lead a team committed to providing customers with design expertise and innovative solutions tailored to their project needs.
This role is based at our UK Head Office in Glenrothes, where we have hybrid working (3-4 days a week in our Glenrothes office, 1-2 days from home), and it offers the chance to shape a high-performing team, drive service improvements, and play a pivotal role in advancing our digital platforms and customer experience initiatives.
The position involves travel and collaboration with various internal teams, with the unique opportunity to advocate for the team within regional forums and support continuous service innovation.
Key responsibilities
This is a key role in our Advisory Service Department and the areas of responsibilities are broad and will include:
* Operational Improvement and Efficiency: Develop and optimise operational workflows, supporting team efficiency and consistent, high-quality project delivery. Build and refine tools that enhance team productivity and streamline the customer proposal process.
* Team Leadership and Development: Lead the recruitment, training, and professional development of team members, fostering an environment of continuous learning and excellence in customer service. Encourage open communication, creative problem-solving, and a culture of safety to support innovative solutions.
* Onboarding and Training Programmes: Design and oversee onboarding and training initiatives that equip new team members with the skills and knowledge needed to integrate effectively, ensuring alignment with service goals and standards.
* Digital Platform Development: Contribute to the ongoing development and refinement of digital platforms to support project management, improve customer engagement, and streamline design processes. Partner with cross-functional teams to enhance platform functionality and ensure these tools align with team and customer needs.
* Cross-Functional Collaboration: Build strong partnerships across the Installation Team, Advisory Management Teams (Region and Global), and internal operations, ensuring cohesive project handovers and exceptional customer experiences. Act as a point of contact to support cross-functional initiatives and share valuable team insights in regional forums.
* Data and Reporting Management: Oversee team data tracking and reporting processes, utilising dashboards and tools to monitor team performance, customer engagement, and feedback. Use data-driven insights to inform decision-making and drive continuous improvements in service delivery.
* Commercial Awareness and International Collaboration: Represent the team in international projects, contributing insights to global initiatives that enhance service offerings and support knowledge exchange across markets.
Who we are looking for
A proactive, innovative leader with a passion for customer-focused service improvement. This role requires strong leadership skills, an interest in design or architecture, and a commitment to developing advisory capabilities.
You excel in collaborative environments and are driven to optimise workflows, enhance team engagement, and elevate customer experiences. Furthermore, you have:
* Experience in team leadership, customer service, or project management
* An interest in design, architecture, or customer-focused advisory roles
* The ability to create, refine, and manage operational processes for improved team efficiency
* Strong communication and relationship-building skills
* Proficiency in using data insights to monitor team performance and inform strategic decisions
* Familiarity with CRM systems and customer engagement tools is advantageous.
Your opportunities
In addition to operating at a highly professional level, our team is characterised by an informal tone and a healthy sense of humour. We work as one team to reach our ambitious results. We believe in empowering people, and we support this through sharing knowledge, delegating responsibility and investing in people who strive to make a difference.
The VELUX Group offers exciting challenges and great opportunities of influencing your own development with competent and dedicated colleagues who have commitment, thoroughness and mutual respect as some of their core values.
Application and contact
We look forward to receiving your application and CV as soon as possible. We review candidates and conduct interviews on an ongoing basis.
Learn more about the VELUX Group online at www.velux.com, where you can read more about working at our company and what to expect of our recruitment process.
Equal Opportunity Employer
VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.
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