Clerical Officer - Outpatient Appointment Services
Lancashire Teaching Hospitals NHS Foundation Trust
Would you like to work for an organisation who can offer a range of exciting and challenging opportunities, for people who are passionate about making a difference to the patient experience? If so...look no further!
An opportunity has arisen to be part of the supportive and forward thinking Outpatient Appointment Booking team. This fast paced, rewarding role, plays a pivotal part in our patient's journey.
With a variety of tasks being undertaken in this post, many responsibilities have a shared goal, working alongside colleagues. Teamwork and co-operation are vital, along with a flexible approach.
Main duties of the job
You will show ambition and drive, have excellent organisational, communication and IT skills, be motivated, conscientious and have the ability to use own initiative.
You will ensure that standards of service are maintained, and be pro-active in the implementation of the "Patient Choice" development process.
You will ensure on-going compliance with the terms set out in The Elective Patient Access Policy adhering to Patient Choice and in line with speciality waiting times, Trust and national access targets (such as 18 weeks RTT, 2 week rules, breast symptomatic, etc).
You will demonstrate excellent organisational and communication skills, and be responsible for providing an outpatient appointment booking service, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity. Appointment queries will be dealt with politely and efficiently by telephone and changes made to the computerised patient record system (Harris Flex), to ensure Data Quality is maintained.
You will be multi-skilled following training, have a working knowledge of clinic templates across a multitude of specialities, and an awareness of the national, local and specialist targets that must be achieved. This role provides a perfect platform for candidates wishing to pursue a career within Lancashire Teaching Hospitals.
Job responsibilities
Duties will include, but not be limited to:
* Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic.
* Constructively managing barriers to effective communication.
* Maintain confidentiality at all times as required by legislation and Trust Policy.
* Demonstrate own duties to new starters and agency staff.
* Work with the Patient Access/Health Records Manager to develop procedures to support an efficient and effective outpatient appointment service.
* Provide flexible cover for colleagues as required to ensure the provision of an efficient Outpatient appointment booking service.
* Rotate within the Outpatient appointment booking service teams to ensure that a multi skilled work force is maintained.
* Ensure any changes to patient demographic details are updated immediately on QCPR.
* Maintain the integrity of data/information using agreed procedure.
* Maintain a high standard of patient care.
Person Specification
Qualifications and Education
* Educated to GCSE level
* English and Maths GCSE level or equivalent
* Knowledge of Microsoft Windows applications
Knowledge and Experience
* Experience of working in a changing environment
* Computer literate, experienced in data entry and use of e-mail
* Understanding of Information Governance, Data Quality and its requirements.
* Experience in the use of electronic PAS
* Experienced in Customer Care
* Confidentiality Awareness
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
Outpatient Booking and Reception Service Manager
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