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Digital Deployment Manager, West Midlands
Client:
Compass Group UK
Location:
West Midlands, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
94a49c98b07c
Job Views:
9
Posted:
02.03.2025
Expiry Date:
16.04.2025
Job Description:
We have an exciting opportunity for a Deployment Manager to join our digital team in Compass Group UK&I. Reporting to the Lead Digital Deployment Manager and aligned to the sector Head of Specialist Projects, you will be responsible for all digital deployments across Business & Industry. You will be the lead advocate for our award-winning digital restaurant solutions, bringing together app, POS, kiosks, AI tray scanning, and many more features under our own Time2Eat brand.
You will work with some of the most prestigious client brands and locations across the UK. Engaging with senior stakeholders and cross-sector operations teams, you will determine & advise on the best digital solutions that excite our customers, driving efficiency & profitability.
As a “mobile worker,” there is a requirement to visit B&I sites and office locations across the UK&I. You will also be expected to attend the office a minimum of one day per week.
You will oversee, plan, and lead multi-site mobilisations ensuring all stakeholders are aligned and deliver to actions and timescale. You will also work closely with our third-party providers to ensure all deployments are scalable, agile, and delivered at pace.
Responsibilities:
1. Lead SME on deployment of all Compass UK&I digital restaurant omni-channel solutions and their capability, application, and usage across Business & Industry.
2. Work with sector leads, unit mobilisation and operation teams to problem solve and interpret business needs, delivering a digital solution that enhances the customer experience.
3. Identify and recommend “best fit” digital solutions for the business operating model.
4. Accountable for the delivery of all digital deployments in sector, ensuring all projects are delivered to plan.
5. Act as senior lead / PM on large or complex mobilisations, setting clear objectives for the business.
6. Maintain all central mobilisation and roll out plans including schedules and project reporting tools.
7. Develop processes enabling faster, more agile deployments of our restaurant solutions.
8. Support day-to-day management of our electronic onboarding portal.
9. Work closely with Product Managers to ensure product enhancements are embedded across the existing estate.
10. Act as the gatekeeper and point of contact for sector operations teams.
11. Manage relationships with third-party suppliers to support mobilisations.
12. Collaborate with culinary & marketing teams to ensure our digital proposition excites our customers.
13. Advise on promotional opportunities that drive participation.
14. Collaborate with Sector Leads to promote omni-channel products and support sites with poor performance.
Experience required:
* Track record in mobilisations and stakeholder management at senior levels.
* Proven operational mobilisation experience.
* Experience in Digital Transformation Projects.
* Experience in App or Digital Product development/implementation.
* Project management skills with desired experience & qualification.
* Good knowledge of MS Project and associated tools.
* Ability to build rapport and lead a team to success.
* Strong presentation & interpersonal skills.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package, including:
* Contributory pension scheme
* Career Pathways and MyLearning programmes
* Access to a Digital GP and wider healthcare benefits
* Exclusive travel discounts
* Discounts on grocery shopping
* Up to 44% off cinema tickets
* Wow Points for spending
* Free wellness, mindfulness, and exercise classes
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