Company Description
Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.
Job Description
Guest Service Excellence:
* Provide personalized, anticipatory service to exceed guest expectations.
* Attend to guests' requests promptly and efficiently with attention to detail.
* Maintain a professional and polished demeanor at all times.
Butler Services:
* Offer bespoke services including unpacking/packing, garment pressing, and personalized room set-up.
* Arrange dining reservations, transportation, and special requests as per guest preferences.
* Ensure guest comfort by promptly addressing any concerns or issues.
Communication and Coordination:
* Liaise effectively with other departments to fulfill guest needs seamlessly.
* Maintain clear and concise communication with colleagues and supervisors.
Attention to Detail:
* Uphold the highest standards of cleanliness and organization in guest rooms and public areas.
* Monitor and replenish in-room amenities to ensure guest satisfaction.
Team Collaboration:
* Work collaboratively with colleagues to deliver a cohesive guest experience.
* Assist in training new team members on butler services and hotel standards.
Qualifications
* Previous experience in a luxury hospitality environment preferred.
* Impeccable grooming standards and professional appearance.
* Excellent communication skills in English; knowledge of additional languages is an asset.
* Strong organizational skills and attention to detail.
* Ability to work efficiently and calmly in a fast-paced environment.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
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