Exciting Opportunity for a Head of Contact Centre/Processing £60,000.00 - £70,000 plus excellent bonus structure Excellent career progression and on the job training. An exciting opportunity has arisen in our Central London office for the role of Head of Contact Centre/Processing to join ourdynamic and dedicated Processing and Complianceteam. Euro Car Parks is a renowned national car parking operator and one of the leading UK providers of innovative and technology-based car parking solutions. Providing specialist car parking services to a wide range of blue-chip clients throughout the UK. We are seeking an enthusiastic, dedicated and ambitious Head of Contact Centre who will be responsible for the management of an extremely busy team, over three offices. Are you passionate, pro-active, motivated with excellent leadership skills who can provide the highest standards of professionalism, if so, this is a fantastic opportunity for you We are looking for someone with proficient IT skills, working with Microsoft and other software packages as well as reporting, along with proven experience of the successful delivery of KPIs, excellent team leading skills and a keen eye for detail. Head of Contact Centre/Processingresponsibilities will include: Leading, promoting and driving the department performance and customer experience Leading, managing and delivering the Company strategy to achieve optimised customer experience Leading, managing and monitoring operational teams and processes whilst meeting compliance standards and expectations Identifying, building, and maintaining positive internal and external stakeholder relationships Developing your team by recognising and cultivating talent Training, quality checks and workforce planning Process improvement, implementation, and growth prepare reports on these statistics, rates and performance levels Management of KPI and SLA Processes Recruitment and resource planning Hands on role, working with customers to resolve any queries The ideal candidate will have: Proven experience of managing a team Ability to multitask and stay organised Excellent interpersonal, problem-solving and leadership skills Excellent communication skills, both written and verbal Strong interpersonal skills to be able to deal with people at all levels Analytical skills to interpret data and trends Numerical skills to understand financial and budget management Strong customer focus and excellent telephone manner Ability to motivate and develop staff Ability to work well in teams Ability to work under pressure, manage your time effectively and work on your own initiative A desire to help others work towards targets and develop their skills Confident with a good business sense Ability to set, meet and exceed targets A focused and self-motivated approach to work Flexible attitude and the ability to manage change If you feel you have the skills and qualities to undertake this role, please apply online by forwarding, your CV and covering letter stating your reasons for applying and salary expectations. We are an equal opportunities employer.