Job summary
Are you an organised, detail orientated administrator looking for a rewarding career in healthcare supporting our vulnerable patients in the community? Look no further, we are seeking a committed administrator to join out Team in Mid or North Hampshire
Your responsibilities will include managing patient referrals from GP surgeries, Hospitals, Hospices and other care providers. These will come into the Team either by email or phone call. You will work closely with our community nurses to ensure the patient gets the right care they need.
You will need to have a confident telephone manner and be able to communicate effectively with both our patients, relatives and nurses ensuring dignity and respect is maintained at all times.
You will need to be task orientated and be able to work under pressure but also accurately. Being a Team player is essential.
If you are interested in this role why not come and see us or give us a ring for a chat and further information.
Based in Winchester.
Main duties of the job
The team provides an essential service that will include taking a variety of calls daily from patients, carers, relatives, GPs, hospitals and other health care providers. These calls are to be answered in a timely manner and accuracy is essential in recording of information, we pride ourselves on the work that is produced and always ask for a quality over quantity approach. These ensure the highest level of service is provided to all. Along side the calls we have an email inbox where similar requests and referrals will be received, and again these are to be accurately accounted for and treated with the same respect as a service user who has called into the service.
About us
Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.
With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.
We are currently working closely with other NHS Trusts to combine all our collective community, mental health, and learning disability services, with the plan to create a new larger, more integrated and accessible organisation.
The transformation will happen in stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning across in May 2024. The final combination of Southern Health and Solent NHS Trust services is expected in late 2024, when our new organisation, to be known as Hampshire and Isle of Wight Healthcare NHS Foundation Trust, will be formed.
Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.
Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
1. GCSE Grade C or equivalent, including Mathematics and English Language
2. IT Skills