Your new company
This managed service provider specialises in providing IT support to the education sector across the North West, with a strong presence in the Merseyside area, and they have approached Hays seeking an IT Engineer to work in the North Liverpool area. This MSP has an excellent reputation in the North West, due to the excellent service they provide to schools, with a very customer-focused approach, and it is key they appoint the right individuals to ensure continuous provision for schools. This particular role will be focused on supporting 5 primary schools in the Merseyside area, where you will work closely with academic staff and end users, becoming an integral part of the wider IT team at the MSP.
Your new role
Reporting to the Regional IT Manager, you will be responsible for providing IT support to 5 primary schools in the North Liverpool area, providing a mixture of on-site support and remote support from home. When visiting a school, you will support them with both hardware and software, as well as with bespoke educational technologies, which will include interactive whiteboards, MIS systems and other niche educational systems. From a hardware perspective, you will build and install hardware, order new equipment as and when required and ensure that users are fully trained in the use of IT equipment. For software, you will update existing software, as well as install new software, and ensure staff are competent in the use of any new software. In this ...