Watlington Medical Centre located in Kings Lynn, is seeking a part-time patient support team leader to work 18 hours per week. The days required for this post are Wednesdays and Fridays, 8am -6pm with an hour lunch break. Reporting to the patient support lead, the daily duties will include: Making appointments for patients via telephone requests or in person at the desk. Meeting and greeting patients upon arrival at the surgery, and check in if appropriate. Dealing with patients’ requests for information relating to the practice and dealing with payments etc. for medical examinations. Responding to patient enquiries regarding test results. Operating the telephone system, answer machine, fax machine and clinical systems. Maintaining patient demographic information as and when needed, including registering new patients. Processing GP referral letters. Maintaining certain patient registers for QOF and GP meetings. Processing new patient registration documents including initial set up of SystmOnline. Collating DRUM information and enter onto clinical system Provide cover to maintain staffing levels for sickness cover. Opening post daily, date stamp and distribute accordingly. Taking receipt of new notes from HA and enter onto clinical system, including scanning and coding summary reports when relevant. Maintaining tidiness of reception, waiting room area and consulting rooms. For further information, please see job description attached. About the Candidate General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes: Good time keeping. An ability to prioritise. Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and work well under pressure. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable. About Us Watlington Medical Centre a partner led GP practice in Kings Lynn, Norfolk, working closely with the Fens & Brecks PCN. Our GP practice is part of the Norfolk and Waveney Integrated Care System. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.