For more information, please see the attached Job Description and Person Specification. Provide secretarial / administrative services to Consultants and their Clinical Team by perusing and distributing incoming correspondence, disseminating information, composing reports and correspondence, maintaining up-to-date filing systems, booking systems and continuously developing administrative practices to ensure order and efficiency in the office. Represent the Head and Neck Speciality Business Unit, responding to external and internal telephone queries from staff, patients and others and referring to appropriate person, acting in a professional, courteous manner at all times. Handle customer concerns either by telephone or in person in order to achieve immediate local resolution whenever possible, in accordance with the Trusts complaints procedure. Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request. Chase progress on all issues with appropriate persons as and when necessary to ensure that deadlines are met. Maintain efficient and effective administrative systems, including bring forward, and message taking. Plan and organise own work and allocate work to the Support Secretary and Typists, ensuring files and papers are available and up to date, providing briefings for the days activities, highlighting deadlines and potential conflicts of interest.