Main area: Administrative Services
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Hours worked will be between 8am - 6pm, Monday - Friday)
Job ref: 419-677805-RA-B-CSD
Employer: York and Scarborough Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Bridlington Hospital
Town: Bridlington
Salary: £24,071 - £25,674 Per Annum
Salary period: Yearly
Closing: 27/11/2024 23:59
Band 3
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
* We are KIND
* We are OPEN
* We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
Job overview
An excellent opportunity has arisen for a Radiology Services Administrator role to join our busy and friendly administrative team. This is a fast-paced role that will require problem solving and excellent communication skills. It will be essential that the post holder is an organised individual, team player, and able to work on their own initiative. You will also need to be able to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner. The successful candidate will work as a member of the Radiology team to assist in administration and clerical duties for all patient pathways.
The hours of work will be between 8:00 am to 6:00 pm, Monday - Friday at Bridlington Hospital.
If you are looking for a role that is both varied and interesting, then we would like to hear from you.
Main duties of the job
* To maintain patient confidentiality at all times following the Trust guidelines.
* To manage patients through Radiology administrative processes and pathways in accordance with Standard Operating Procedures.
* To receive and accurately process any diary cancellations ensuring patients are supported by the Referral to Treatment Guidelines and departmental booking rules are followed.
* To collect and record data to support waiting list time’s attainment and highlighting breach patients to the Team Leader/Service Manager.
* To manage appointments ensuring patients are seen within the maximum waiting times and in clinical and chronological order set out in the Referral to Treatment Policy.
* To support patients attending outpatient appointments using tact and diplomacy ensuring patients are arrived and general queries answered/escalated as required.
* To ensure all patients who fail to attend, DNA (Did not attend) their appointments are followed up in accordance with the departmental DNA SOP.
* To be able to prioritize day-to-day workflow, acting independently and unsupervised within departmental guidelines.
* To be able to make adjustments to planned lists at short notice overbooking/rescheduling where necessary.
* To manage the diaries to ensure all scheduled sessions are fully utilized.
* To be responsible for the training of new team members within the Radiology department.
Working for our organisation
We offer a range of benefits to support our staff including:
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
* 27 days holiday rising to 33 days (depending on NHS Trust service).
* A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully.
* A variety of different types of paid and unpaid leave covering emergency and planned leave.
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
* NHS Car Lease scheme and Cycle to Work scheme.
* An extensive range of learning and development opportunities.
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Person specification
Education, Qualifications and Training
* GCSE A-C or equivalent qualification in Maths and English.
* Good written and spoken English.
Experience & Knowledge
* Previous clerical experience and knowledge equivalent to NVQ Level 3.
* Experience of using patient administration systems.
* Experience of working with Microsoft packages.
* Experience of working to a high standard in a customer service environment.
* Working knowledge of the Radiology Information systems or appointment systems.
* Understanding of the 2WW cancer referral system and fast track appointment booking.
* Experience of appointment systems and understanding of Referral to Treatment Policy.
* Experience of using a patient database and recording accurate data.
Skills & Attributes
* Excellent verbal and written communication skills.
* Excellent interpersonal skills.
* Ability to communicate with staff at all levels, including Consultant medical staff.
* Ability to communicate effectively with all service users.
* Ability to work in a fast paced and busy environment.
* Ability to think analytically.
Aptitude & Personal Qualities
* Able to work as part of a team.
* Able to work under pressure to strict deadlines and requirements.
* Ability to learn additional skills and to provide cross cover for all areas of Department.
* Able to show flexibility and adaptation to service requirements.
* Methodical and highly organised.
DBS Checks
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in 1 payment or over a six month period once you start employment. By applying you are agreeing to this undertaking. If you are successful you will be asked to confirm if you wish to pay in one amount or in instalments.
Agile and Flexible Working
We are committed to helping all staff balance their work with other commitments and have recently launched our new Agile and Flexible Working policy to support this, entitling all staff to request flexible working from day one – for all posts.
Employee Assistance Programme (EAP)
All our employees have access to a free, confidential counselling and wellbeing support service. Our EAP is available 24/7, 365 days a year.
A bit more about us and the surrounding area
York and Scarborough Teaching Hospitals NHS Foundation Trust is situated in a fantastic part of the country that is home to two national parks, a beautiful coastline, and the city of York - consistently voted one of the best places to live in the UK.
Sponsorship
If you require sponsorship to work in the UK, check you are eligible under the UKVI points based system online. Not all jobs we advertise are eligible for sponsorship.
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