Job Description
CONTEXT
PPTD (Pricing, Product & Technology Development - formally Ignite) researches, develops, manufactures, and supports a large number of globally deployed machines and instruments for both internal and external customers across the diamond value chain, from rough diamond sorting to polished diamond verification for Consumer Confidence.
PPTD Technical Customer Services provide support for:
1. Technical sorting equipment in the form of:
o Test/QA of new machines as part of Production process
o Second line support for Technical Support Services (TSS) Global
o First line support for local technical support teams i.e. technical staff based at the sorting centres
o Spares and repairs strategy and coordination between local TSS and PPTD Technical Customer Services and supply chain departments
2. Diamond verification instruments in the form of:
o Test/QA of new instruments as part of Production process
o First line support from local technical support teams i.e. technical staff based at the IOD/FM sites.
o Spares and repairs coordination between local IOD/FM support staff and Technical Customer Services and supply chain departments
JOB SUMMARY (Purpose)
* Repair of return to base machines, instruments or modules at Maidenhead.
* Building, testing, QA & commissioning of new machines and instruments at Maidenhead.
* To provide remote support services to all Ignite customers, internal and external commercial.
* Occasionally the role may require travel to the customer site to install or diagnose and repair machines and instruments.
KEY WORK OUTPUTS AND ACCOUNTABILITIES
Return to base repair or upgrade of modules and instruments
* Test electro-mechanical modules, components, PCBs and instruments to written procedures (or procedures agreed with the development teams).
* Diagnose faults and carry out repairs in a structured way.
* Keep records of faults and report on trends, making suggestions for improvements.
* Upgrade modules or instruments with new hardware or software.
* Co-ordinate return and repair logistics with other relevant staff within the Production department.
* Log, monitor, progress and update customer service requests.
Prototype and production assembly
* Build, test and commission finished production machines and systems in accordance with design documentation.
* Produce prototype PCBs, wiring looms and harnesses.
* Initiate change procedures if appropriate.
* Work closely with the Purchasing Manager to ensure that any shortages are flagged and remedied.
Remote and on-site service and support
* Provide remote assistance to customers for fault identification and resolution where possible.
* Co-ordinate spares requirements with the other relevant staff within the Production department.
* Log, monitor, progress and update customer service requests.
* Install new equipment at customer's premises, also providing training to customers where required.
* Upgrade modules or instruments in the field with new hardware or software.
* Perform preventative maintenance programmes and/or technical audits as requested to do so at customer sites.
Health and Safety
* Ensure own working environment and practices comply with all Legal and De Beers UK policy guidelines in relation to Health, Safety and Environmental issues.
Qualifications
* Good general education
* ONC / HNC in electronics, systems or control
EXPERIENCE
* Experience in a Test and Service environment
* Experience in assembling mechanical and electromechanical assemblies.
SKILLS / KNOWLEDGE
* Good communicator with strong customer focus / service skills
* Full familiarity with manual test equipment (oscilloscopes, meters, analysers, etc.)
* Computer literate, ability to create technical documentation / procedures.
* Conversant with computer programming fundamentals
* Good team player
Additional Information
* A great working environment
* Fantastic pension scheme
* 25 days of holiday + bank holidays with the opportunity to buy or sell 5 more days
* Private Healthcare
* Mental health is a top priority for De Beers Group - we offer free subscription to Headspace and have mental health first aider
* Competitive salary
* Your Choice membership discounts
* Employee share schemes
* On-site restaurant and gym
* Staff discount
* Flexible benefits package
Who we are
De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature's most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant - for our people, our customers and the world around us.
Safety
Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business.
Inclusion & Diversity
We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential.
Building Forever
Sustainability is at the heart of our decision-making - it is how we do business. Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long-term value to our communities and partners.
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