Job summary Medical Receptionist Grange Road Surgery, Bishopsworth, Bristol, BS13 8LD A busy and friendly Doctors surgery is looking a part time (19.5hrs) medical receptionist to help patients access our services. In a standard week the working hours would be: Monday 08:15 - 16:45 Wednesday 11:30 - 17:00 Friday 13:30 - 19:00 However, we may ask for you flexible at times with holiday and sickness cover. We are looking for a strong team player who enjoys a challenge. If you have excellent people skills, good computer skills and a flexible approach to working, we would love to hear from you. Medical Receptionist experience is a distinct advantage. Please submit an application via the NHS jobs website. For more information email: katy.hayward1nhs.net Closing date: 20th January 2025 Main duties of the job Skills Teamwork - reliable and conscientious Communication skills listening and understanding Confident and assertive Non judgemental and empathetic patient, kind and caring Organisational skills - multi tasking and prioritisation Keeping calm in stressful situations Using judgement Flexible and adaptable to change About us Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Keeping calm in stressful situations Using judgement Flexible and adaptable to change Date posted 06 January 2025 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Part-time, Flexible working Reference number A0466-25-0000 Job locations Grange Road Bishopsworth Bristol BS13 8LD Job description Job responsibilities JOB DESCRIPTION JOB TITLE : Receptionist REPORTS TO : Operations Manager HOURS : 19.5hrs per week, plus overtime when available Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Patient services: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork. Communicate clinical results to patients in line with the GP comments Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required. Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to Ensure records are kept in good repair with all necessary information on the outside cover clearly visible. Premises: Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated Ensure that all new patients are registered onto the computer system promptly and accurately Undertake any other additional duties appropriate. For full job description please see attached later in application. Job description Job responsibilities JOB DESCRIPTION JOB TITLE : Receptionist REPORTS TO : Operations Manager HOURS : 19.5hrs per week, plus overtime when available Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Patient services: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork. Communicate clinical results to patients in line with the GP comments Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required. Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to Ensure records are kept in good repair with all necessary information on the outside cover clearly visible. Premises: Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated Ensure that all new patients are registered onto the computer system promptly and accurately Undertake any other additional duties appropriate. For full job description please see attached later in application. Person Specification Qualifications Essential Qualifications 5 GCSEs or equivalent Good IT skills - windows, word processing, printing etc Skills Teamwork - reliable and conscientious Communication skills listening and understanding Confident and assertive Non judgemental and empathetic patient, kind and caring Organisational skills - multi tasking and prioritisation Keeping calm in stressful situations Using judgement Flexible and adaptable to change Experience Essential Essential Contact with the general public in the workplace Following policies, protocols and procedures Maintaining quality - high standards and attention to detail Maintaining confidentiality Desirable Desirable Working in the NHS or GP surgery environment Working as a receptionist in a busy environment Person Specification Qualifications Essential Qualifications 5 GCSEs or equivalent Good IT skills - windows, word processing, printing etc Skills Teamwork - reliable and conscientious Communication skills listening and understanding Confident and assertive Non judgemental and empathetic patient, kind and caring Organisational skills - multi tasking and prioritisation Keeping calm in stressful situations Using judgement Flexible and adaptable to change Experience Essential Essential Contact with the general public in the workplace Following policies, protocols and procedures Maintaining quality - high standards and attention to detail Maintaining confidentiality Desirable Desirable Working in the NHS or GP surgery environment Working as a receptionist in a busy environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Grange Road Surgery Address Grange Road Bishopsworth Bristol BS13 8LD Employer's website https://www.grangeroadsurgery.co.uk/ (Opens in a new tab)