Job summary
Receptionist (Full-Time/Part-Time)
We are seeking a dedicated and friendly
Receptionist
to join our welcoming GP practice team. The ideal candidate should have
prior receptionist experience
and familiarity with
SystmOne. As a GP receptionist, you will be responsible for assisting patients in accessing the appropriate healthcare services, providing excellent customer service, and ensuring the smooth day-to-day operation of the practice. Flexibility is key, as the role may require adapting to the daily needs of the practice, including covering annual leave and absences.
Main duties of the job
Key Responsibilities & Duties
Manage incoming and outgoing telephone calls, ensuring courteous, prompt, and clear communication. Accurately relay messages to the appropriate team members. Process online consultation forms using
SystmOne
for clinical triage. Welcome and direct patients and visitors in a professional and friendly manner. Assist the practice team in delivering high-quality patient services. Work collaboratively with other reception staff to maintain efficient operations. Schedule and manage patient appointments. Handle patient-related administrative tasks in a timely and efficient manner. Register new patients and update patient records (e.g., address changes). Process repeat prescription requests. Open and close the practice as required. Manage patient referrals based on GP instructions.
About us
Belgrave Medical Centre
is one of Englands longest-established GP practices, located in the historic
Orange Square
in
Belgravia. We are a highly successful
GMS practice, just a short walk from
Victoria
and close to
Sloane Square Station, serving a diverse patient population of approximately
13,000 .
We take pride in offering
exceptional patient care
with a strong emphasis on continuity. Our team is
supportive, experienced, and welcoming, with many staff members having been with us for over a decade. The practice enjoys high levels of patient satisfaction, reflected in our
top-rated patient survey results .
We are
CQC-rated "Good", consistently perform well in
QOF
and national/local enhanced services, and work closely with other practices within our
Primary Care Network (PCN). We use the
SystmOne
clinical system and have a collaborative, team-oriented approach to healthcare.
If you are looking for a
friendly and professional environment
where you can make a difference, we would love to hear from you!
Job description
Job responsibilities
This role focuses on recruiting a medical receptionist. The ideal candidate should be adaptable and flexible, capable of adjusting to the daily demands of the practice, including covering for annual leave and absences when needed.
Key responsibilities include welcoming, assisting, and directing patients to the appropriate healthcare professional or service in a courteous, efficient, and professional manner.
Additionally, the role involves providing general support to the practice team while maintaining a friendly and approachable demeanor for patients and visitors, whether in person or over the phone.
Collaboration with fellow reception staff is essential to ensure the smooth operation of the reception area and the efficient delivery of services to patients.
Job description Job responsibilities
This role focuses on recruiting a medical receptionist. The ideal candidate should be adaptable and flexible, capable of adjusting to the daily demands of the practice, including covering for annual leave and absences when needed.
Key responsibilities include welcoming, assisting, and directing patients to the appropriate healthcare professional or service in a courteous, efficient, and professional manner.
Additionally, the role involves providing general support to the practice team while maintaining a friendly and approachable demeanor for patients and visitors, whether in person or over the phone.
Collaboration with fellow reception staff is essential to ensure the smooth operation of the reception area and the efficient delivery of services to patients.
Person Specification
Experience
Essential
Experience of working in a GP practice Experience of working in primary care Experience of using SystmOne Desirable
Experience of working in a GP practice Experience of being a receptionist Experience in referring patients from a clinician Qualifications
Essential
GCSE grade A to C in English and Maths
Person Specification Experience
Essential
Experience of working in a GP practice Experience of working in primary care Experience of using SystmOne Desirable
Experience of working in a GP practice Experience of being a receptionist Experience in referring patients from a clinician Qualifications
Essential
GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Belgrave Medical Centre Address
13 Pimlico Road
London
SW1W 8NA
Employer's website