Main area ED Tracker Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Flexible between Monday to Sunday) Job ref 292-6824075-CHWS
Employer The Princess Alexandra Hospital NHS Trust Employer type NHS Site Princess Alexandra Hospital Town Harlow Salary £26,530 - £29,114 per annum inclusive of high cost area supplement Salary period Yearly Closing 21/02/2025 23:59
Paediatric Emergency Department Tracker
NHS AfC: Band 4
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
Our values
The Princess Alexandra Hospital NHS Trust (PAHT) promise to our patients, as identified by our three values which will contribute to improving our patients’ experiences, is:
Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts.
Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both.
Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care.
Job overview
The Paediatric Emergency Department are looking for a highly-motivated, reliable and enthusiastic individual to join the team as a Tracker. This is a new and challenging but rewarding role and you have the opportunity along with the support of the Operational Team to make this role a success.
In your application you should be able to demonstrate you have the transferable skills to meet the person specification criteria. You will be able to ensure accurate, timely data input and flow support is provided to the wider team to prevent unnecessary delays and improve patient experience. You will also escalate potential delays in a timely manner, working closely with doctors, nurses and support staff.
You should ideally have administration experience in a health or social care setting, excellent communication, organisation and IT skills. In addition, you should have:
* The ability to manage an ever-changing, fast-paced workload
* The ability to manage and prioritise your own workload
* The ability to work in a high-pressured and demanding environment
* A highly organised approach to work
* Ability and confidence to challenge and escalate
Main duties of the job
* To actively monitor and manage the pathway of patients in the Paediatric Emergency Department to ensure that the patient journey is managed within the relevant time-scales.
* Work alongside the ED Shift Manager and Nurse in Charge to ensure investigations and subsequent transfers from the Paediatric ED department are arranged effectively to achieve national and internal targets.
* To be mindful of the access time target to include criteria for 4hr and 12hr patient failures and ensuring that reasons for them are clearly and accurately communicated and documented.
* Liaise with multidisciplinary teams across the health economy and interpret and convey information accurately and concisely.
* Expedite admissions for patients if necessary through negotiation with the clinician and the Bed Manager/Site Manager.
* Work alongside the Medical or Surgical Assessment Area shift managers to expedite transfer and discharge of patients.
* To maintain up to date knowledge of all targets and processes relating to the patient pathway and to be a point of reference within the department for other members of the MDT.
* To support the implementation and monitor changes to the patient pathway process whilst facilitating change.
Working for our organisation
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient, diagnostic and women and children services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
We employ over 4,000 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
Detailed job description and main responsibilities
For further details, please refer to the attached job description and person specification which is available to download at any time.
Person specification
Qualifications
* Educated to A level or NVQ level 4 or experience equivalent.
* Good level of medical terminology acquired through education, training or work experience.
Skills
* Able to manage and prioritise workload.
Knowledge
* Computer literate, with experience of using a keyboard with a high level of accuracy.
* Knowledge of national targets with respect to the patient pathway.
What we can offer you:
* Full induction and onboarding process in our organisation.
* Free car parking for our staff.
* Structured pay scheme, including additional living supplement to your basic salary.
* Minimum 27 days’ annual leave plus bank holidays (pro rata for part time staff).
* Access to our Alex Lounge, our staff only rest area with free tea and coffee.
* Access to NHS Pension scheme.
* Flexible working options available, in line with our flexible working policy.
* Onsite creche facilities.
* Annual appraisals with career pathways.
* In-house training courses.
* Discounted hospital restaurant.
* Staff health and wellbeing health services and complimentary health provision.
* Our Trust is committed to promoting equality of opportunity for all its employees. We welcome applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender, gender reassignment, marital status, pregnancy, religion or belief or sexual orientation. Reasonable adjustments to the interview process can also be made for any candidates with a disability.
* All new colleagues joining PAHT will be subject to a probationary period of six months.
* The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
* Our Trust is committed to safeguarding and promoting the welfare of children and young people, and vulnerable adults. Offers of employment are subject to pre-employment NHS screening checks.
* Providing false or misleading information or unsatisfactory pre-employment checks may result in the offer of a post being withdrawn.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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