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Job Role: Senior Style Advisor
Reporting to: Store Manager
Location: ME+EM, Marylebone High Street
Contract type: Full Time, 37.5 Hours Per Week
About us:
ME+EM is one of the UK's fastest-growing luxury fashion brands. As a direct-to-consumer business, we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings, and stores in London, Edinburgh, and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores.
At ME+EM, we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn, and are not afraid to take risks. Everyone contributes to our success at all levels, and that is precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast-paced, but we work just as hard to ensure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming, ensuring that everyone's hard work is rewarded. It takes all these things to build a strong, successful business, and our door is always open to new talent ready to contribute to our growth and evolution.
About The role:
ME+EM is looking for a Senior Style Advisor to join our retail team in our Marylebone Store. Candidates must have the flexibility to work across 7 days a week, with 7.5-hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You will work well in a dynamic team environment, be a clear communicator, able to multitask, and adapt to high and low traffic patterns.
About you:
* Experience working in a fast-paced, high-volume environment
* Genuine passion for fashion and providing outstanding customer service
Your Responsibilities:
* Provide the best experience through speed and accuracy.
* Represent the brand at all times by following the company dress code.
* Continually improve product knowledge and research products online.
* Navigate the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
* Promote a 'one business' mindset.
* Build organic and long-lasting relationships with customers.
* Conduct personal styling sessions with confidence.
* Be confident with styling, outfit building, and recommendations.
* Escalate customer complaints to the management team.
* Be aware of opening and closing duties and support when necessary.
* Be confident with till functions.
* Process transactions, refunds, and telephone orders confidentially.
* Understand the importance of data collection and ensure GDPR compliance.
* Maintain a high level of telephone etiquette.
* Maintain store visual merchandising standards.
* Replenish stock and keep the shop floor clean and tidy.
* Assist with deliveries and stock recalls.
* Be responsible for your own H&S and ensure H&S processes are followed in store.
Employee Benefits:
* 33 days annual leave for full-time employees (25 days holiday + 8 bank holidays)
* A day off to celebrate your birthday
* Pension Scheme
* Group Life Insurance
* Employee Assistance Programme (EAP)
* Length of Service Award
* Refer a Friend Scheme
* Staff uniform for retail employees
* Generous Staff and Friends and Family Discount
* Annual Volunteer Day
* Cycle to Work Scheme
* Tech Scheme
* Eye Care Vouchers
* Real Living Wage Employer
* Employee led committees
* Social events and biannual parties
* Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email [email protected] should you require any adjustments needed to take part in this recruitment process.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
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