Retail Operations Assistant Full-time (Hybrid) Earlsfield/Kingston-upon-Thames Purpose of the role: The principal focus of the role is to provide direct support to the Retail Team, ensuring that communication to stores is effective and consistent. The role will be focused on various retail duties and projects, working in line with the retail strategy. An additional focus of this role is to collate weekly and monthly reports for the Retail Team and wider business. Responsibilities: Support the Retail team Coordinating routine reports for the team on a weekly, monthly, and quarterly basis. Capturing trade direction and ability to relay the information accurately and clearly to stores. Supporting with ongoing troubleshooting for stores, liaising with other departments as needed. Actively seeking solutions and improved ways of working. Maintaining key retail information including store database, regions, and classifications. Organising retail meetings and workshops, thoroughly capturing minutes and actions. Assist team in wider business projects, while working alongside other departments. Support in the planning and delivery of events. • Support the launch of new retail initiatives. Assist with collation of team holidays, key dates and annual events. Administration General daily and weekly administrative tasks for Retail Operations department. Managing the in-store order fulfilment platform, to ensure we maintain delivery SLAs. Weekly reporting duties covering a range of retail KPIs. Manage key communications to all stores, including weekly trade information and directives. Providing support with writing and revising retail processes and procedures. Collating key information from retail surveys, providing some data analysis where needed. Ad hoc administration for the department, to support with general operations. Maintenance of Store Information Portal, ensuring information is updated and relevant. Administrative support with new store openings, closures, and refits. Key Skills/Experience: Essential Ability to manage a varied workload and prioritise effectively. Excellent organisation and time management. • Strong communication skills, both verbal and in writing. Accuracy and high attention to detail. A proactive approach to problem solving at all levels. Ability to interact with management and other key stakeholders confidently. Developed computer literacy skills within the Microsoft Office environment. Eagerness and ability to learn the use of new systems and technologies. Desirable Experience working in a similar role or related industry. Previous experience of working in a customer facing or focused role. Qualifications in business or related discipline, or equivalent experience. Understanding of GDPR and the processes and requirements involved.