Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
As a Customer Success Partner with a sales-oriented mindset and excellent account management skills, you will work alongside the Client Manager as a co-pilot. You will assist in selling the Maersk Line portfolio to customers, working closely with a Client Manager to deliver sales budgets, targets, and KPIs for defined customer accounts. You will collaborate with internal teams to streamline processes leading to improved customer experience.
Key Responsibilities:
1. Through effective relationship building and developing a good understanding of your customers, you will sell our products, handle renewals, conduct regular reviews, and effectively manage accounts to contribute to the overall volume and revenue targets for the business.
2. Ensure that rate negotiations are completed and processed in a timely manner according to customer requirements and Maersk pricing guidelines, to secure maximum business, revenue, and profit for Maersk while delivering the best service to the customer.
3. Communicate quickly and efficiently with our clients; you will be a key contact for them within the sales team. You will solve problems for our clients, including handling invoice queries and identifying solutions to prevent errors impacting collections.
4. Utilize our Customer Relationship Management tools (Salesforce.com and others) to record important client information around business opportunities and market feedback; therefore, high attention to detail is required.
5. Work cross-functionally and manage some ad hoc admin tasks to deliver the best possible customer experience and play an important role in the end-to-end shipment process for the customer.
Required Experience & Skills:
1. Experience working with customers, ideally with proven success in a similar role. Shipping and logistics experience is not essential but is an added advantage.
2. Some sales experience is beneficial.
3. High-level product understanding, including how it solves different customer pains.
4. Strategic influencing – stakeholder management and influencing.
Personal Characteristics:
1. Sales-oriented mindset with excellent account management skills.
2. Customer centricity.
3. Ability to multitask in a constantly changing environment, working under time restrictions with a sense of urgency to deliver to a high standard.
4. Ability to anticipate and solve problems, maintaining high levels of accuracy and data integrity.
5. Ability to resolve problems with effective solutions, eliminating roadblocks while maintaining focus.
6. As a collaborative, customer-focused individual, continuously strive to achieve results and deliver an excellent customer experience.
7. Ability to listen, understand, and influence, building appropriate rapport.
8. Excellent communication skills to build trusted relationships both within Maersk Line and the customer’s organization.
9. Thrive in an environment with many different stakeholders, enjoying working across boundaries and with other teams to ensure that sales strategy is achieved.
What we offer:
* 25 days annual leave with the option to buy or sell 5 days.
* Annual bonus and pension scheme.
* Family-friendly benefits and retailer discounts through our partner Benekits.
* Access to our Employee Assistance Program with free access to mental and financial health tools.
* For eligible roles, we also offer short-term incentives to recognize, appreciate, and reward your work for delivering outstanding results.
Maersk is committed to a diverse and inclusive workplace and embraces different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing.
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