Interim Learning and Development Coordinator
This is a temporary role to provide maternity cover, starting in February 2025. The role reports into the Head of Learning and Development.
Job Purpose
* Support the BVRLA Head of Learning and Development with the Account Management, Marketing & New Business targets for the Learning & Development portfolio in line with the 3-year strategic Business Plan.
* Manage the administration of BVRLA’s portfolio of instructor-led courses by administering training functions in a timely, courteous and cost-efficient manner.
* Monitor, complete and review, where appropriate, a learning needs analysis for members and build this into a Sales & Marketing plan.
* Promote awareness and drive sales of the services provided by the Learning & Development department.
* Handle inbox training enquiries ensuring that members’ training needs are identified and met.
Job Responsibilities
e-Learning
* Account Manage and drive new business where appropriate on the BVRLA e-learning Platform.
* Analyse trends and metrics on Active Learner Packages, No of Leasing Brokers, No of e-learning packages to maximise growth while focusing on all new sales and upsell opportunities.
* Register e-learners on our e-learning platform. Invoice new e-licences and renewals. Monitor any system outages, troubleshoot and report problems to Head of Learning and Development.
* Ensure CRM is kept up to date to reflect new licences and renewals on the LMS.
* Manage the e-Learning renewals process. Ensuring that users are notified of their upcoming renewals, they are actioned, recorded, invoiced for and report to the Head of Learning & Development. Reconcile e-Learning numbers monthly with accounts. Compile a report and present a SWOT analysis to the Learning and Development Department.
* Maintain e-learner contacts on CRM, ensuring they are up to date.
* Manage annual Rental Operator Skills examinations under direction from Head of Learning and Development.
Sales and Marketing
* Review, analyse and report on the Learning & Development sales metrics to monitor progress and meet targets in line with the business plans with the support from the Head of Learning & Development.
* Maintain the BVRLA training webpages in collaboration with the Learning & Development Specialist eg. course outlines, course descriptions, e-brochures.
* Coordinate marketing campaigns for all aspects of the Learning & Development portfolio and liaise with the Head of Learning and Development where appropriate and monitor delegate sign-ups and success rate.
* Report on all aspects of the marketing campaign in collaboration with the communications team to maximise engagement with our membership.
Training Courses
* Control and manage the deployment of training with the trainer on the day to ensure learners meet the required BVRLA code of conduct training standards.
* In collaboration with the Head of Learning & Development write, cost and follow up Driven by You instructor-led training proposals.
* Maintain the Training inbox by ensuring queries are responded to in a timely manner.
* Ensure CRM is kept up-to-date with delegate attendees for instructor-led training courses.
* Organise and schedule courses with 3rd Party Trainers and accredited training providers.
* If course is on-site, organise meeting room, book lunches, prepare room. Coordinate refreshments on day of training for open course delegates and trainer.
* Maintain and update Annual Training Planner for the following 12 months.
* Dispatch training certificates to all delegates attending training events.
* Send out joining instructions to delegates at least 2 weeks prior to training date.
* Maintain Learning and Development member contacts on CRM, ensuring they are up-to-date.
* Raise purchase orders and process invoices.
* Organise setup of instructor-led online courses using tools such as Zoom and Microsoft Teams.
General
* In the absence of the Head of Learning & Development present at committee meetings.
* Manage, Attend, and support in supplier meetings with external stakeholders.
* Attend and support cross-departmental meetings with the Head of Learning and Development when needed.
Seniority Level
Entry level
Employment Type
Temporary
Job Function
Human Resources
Industries
Automotive
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