Job Details This role encompasses several administration tasks. Administrators are required to assist with the clearing of the daily workflow within the following work areas; Data entry for New/Continuing claims (high volume) following strict data entry guidelines, Manual claim set up and upfront underwriting. The Administrators are expected to complete work to a consistently high standard whilst maintaining a high level of productivity. 12 month Fixed Term Contract Key Responsibilities Data Entry - ensuring all details are accurate from the claim forms when inputting onto our core systems and dealing with high volume of claims Sending e-mails to a designated email box quoting the correct policy/claim description on the subject line ready for email ingestion Managing certain email boxes relating to customer enquiries Managing the exception process for email ingestion, Vet Fees, contact us forms Ensuring that work produced is of the highest possible standard and within Service Level Agreements Promoting a positive image of Pinnacle Pet UK and client companies Seeking to achieve and exceed productivity and quality levels and ensuring all targets are met on a daily, weekly and monthly basis Taking an active role as a team member Responding to changing priorities and ensuring tasks are completed quickly and efficiently Maintaining an acceptable level of attendance, punctuality and general time-keeping. Carry out any ad-hoc tasks Identify and escalate to Line Manager any risks associated with both the department and the wider business. Answering and handling phone calls in an enthusiastic, courteous and efficient manner as required. Recording and supplying information in respect to DSAR requests and Payment Protection Spreadsheets from our customers and clients within the regulatory required time slots Applying the underwriting criteria to new applications for cover on a daily basis Making telephone calls to new applicants/vets to gather additional information Completing housekeeping reports weekly and daily reports of outstanding items Inputting all data and completing all related paperwork accurately To act to deliver good outcomes for retail customers whilst delivering a higher standard of customer care andenabling consumers to make effective decisions in their interests. Successful Candidates Will Have Essential Previous administration experience Telephony experience Sound experience working towards productivity levels Good attention to detail The ability to communicate effectively written and verbal Self motivated The ability to use own initiative The ability to work as part of a team PC literate Excellent data entry skills Desirable Previous customer service experience Finance or Insurance industry experience