Our client is looking for Senior International Operations Agents x2. The role is on the Import side and the main requirement is on Oceanfreight.
SUMMARY OF THE ROLE Ensuring the smooth and on time processing of Import shipments from point of origin through to customer Door. Compliant completion of Customs Entries in line with HMRC Guidelines Maintain and further develop customer relationships by providing Best in Class customer service
DUTIES AND RESPONSIBILITIES Co-Ordination of Ocean, Air, Road and Rail Import movements (emphasis on Ocean) Carrying out Customs clearance Utilizing required platforms to Destin8/CNS etc. Securing a high level of customer satisfaction while complying with customer-specific processes and procedures Customer support and consulting Ensure accurate and on time processing of data completion and billing Supporting and advising customers Handling correspondence with customers, agents, and service providers Execute all shipments in compliance with all applicable laws and regulations (as applicable)
PREFERRED QUALIFICATIONS 5+ years experience in a Freight Forwarding Import Seafreight role with vast knowledge of end to end processes Working experience in international forwarding Experience in commercial assistance of advantage
IT SKILLS Strong PC skills (Windows, Microsoft Office applications) preferred
LANGUAGE SKILLS Excellent communication skills (written and verbal) in English
OTHER SKILLS AND/OR COMPETENCIES Negotiation skills and excellent communication skills Accurate, efficient, and independent way of working Organizational talent as well as analytical skills Quick perception and open for changes Flexibility and ability to work under pressure Strong team player with the ability to work independently High affinity for organizational and administrative tasks Distinct customer Enthusiasm
The hours are Monday to Friday (37.5 hours)
Salary up to £40K depending on experience
* We are only able to accept applications from candidates with previous experience for this role. If you do not hear from us your application has been unsuccessful.
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