Primary Details Time Type: Full time Worker Type: Employee Senior Claims Officer - Marine Claims Location: Open Type: Permanent, Full Time The opportunity We currently have an opportunity for an experienced Senior Claims Officer to join our Marine Claims team on a permanent basis. As a Senior Claims Officer you will play an integral part of our Speciality Claims business by taking pride in delivering an exceptional customer experience at every touchpoint. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges. Your new role The role will see you proactively managing a portfolio of technical Marine claims, ensuring that quality customer service is provided. You will handle Marine claim classes such as Cargo, Commercial Hull, Direct Pleasurecraft, Marine Liability along with duties and responsibilities as required in support of the wider Marine and Leadership team. You will also: Support coaching and development of claims officers in the marine claims team from a technical perspective. Interact professionally with insured claimants, legal representatives, and brokers, ensuring high-quality customer service and strong relationships. Ensure compliance with statutory and service standards, including privacy guidelines. Manage claims proactively from notification to resolution, utilizing appropriate specialists for efficient settlement outcomes. Accurately determine and communicate indemnity decisions in a timely manner, following company policies, industry standards, and legislation. Properly document claims management and outcomes and negotiate settlements effectively. Focus on continuous improvement, developing technical expertise, and participating in professional development and training. About you: Extensive experience in marine claims handling with strong technical and policy interpretation skills. Proven ability to manage a diversified portfolio, including working with loss adjusters, solicitors, and expert consultants. Understanding and application of the General Insurance Code of Practice. Proficient in PC literacy, word processing, and spreadsheet applications, with excellent communication and time management skills. Strong analytical and problem-solving abilities, maintaining a professional approach to claims handling. About QBE We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE’s Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI workplace inclusion Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 APPLY NOW and let’s make it happen Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitmentqbe.com How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.